Gusto Reviews in July 2026: User Ratings, Pros & Cons

Intuitive and easily accessible platform

What do you like best? The platform is very intuitive and user friendly. Paperwork for new employees is a breeze and employees enjoy the easy to understand paystubs and interface. What do you dislike? The reporting function is not very customizable or robust, but you can export reports into Excel to customize as needed. Overall, still great functionality for the price. What business problems are you solving with the product? What benefits have you realized? Gusto has simplified ...

Easy and great customer service

What do you like best? The ease of doing my payroll and not worrying about paying all the taxes. Having my employees onboard themselves is nice. What do you dislike? The only thing that I dislike is that when an employee quits, I still have payroll to run for them after their quit date. Gusto doesn't allow that so I have to change the quit date to the last payroll date instead. Recommendations to others considering the product It's easy to use and understand. What business ...

Complete Solution at a Competitive Price

What do you like best? Auto payroll. We pay our staff weekly and the auto features make this simple. What do you dislike? The off-cycle/bonus payrolls figuring out the checks/journal entries to Aplos. Recommendations to others considering the product The checklist based approach to setup and the year end processes was very helpful. I like the dashboard which readily displays the actions needed. The only slight area of opportunity is sometimes the terminology assumes the user has a ...

Easy to Use for everyone

What do you like best? 0 startup time for users. Payroll can be complicated, and it was so clear to see how earnings went from the company to you. Also liked the bi-weekly emails reminding you that you got paid! Gusto is still building a robust platform, but is moving fast and in the right direction What do you dislike? Am waiting for their healthcare offerings to be built out a little more - but they're progressing! Recommendations to others considering the product If you're ...

Easy to use payroll service

What do you like best? Ears of inputting employee hours and ease of use for employees What do you dislike? This is easy to use, no complaints or dislikes What business problems are you solving with the product? What benefits have you realized? Streamlined payroll, costs less than accountant

Happy Gusto customer for three years

What do you like best? Easy to use, great customer service. Payroll should be easy, but it seems like before Gusto it never was. When you're a startup, ease of use, reliability, and good customer service are the most important attributes of a payroll service. Gusto has always been a 10 out of 10 for all three. What do you dislike? We can't pay international employees and contractors via Gusto. Recommendations to others considering the product Great product. What business problems ...

So easy to use and so easy on the eyes

What do you like best? It's sooo user-friendly and it integrates well with quickbooks and other time tracking software What do you dislike? too be honest its pretty great. I think they kept moving features around between pay tiers. Recommendations to others considering the product Awesome What business problems are you solving with the product? What benefits have you realized? payroll duh. And I don't have to deal with tax reporting.

Transparent Payroll

What do you like best? Its easy to use, clear, and on time! Like the layout of where my taxes are going and hourly pay. What do you dislike? Nothing really. Wonder if we can contact employers through it. Recommendations to others considering the product Ask your employers to use it! What business problems are you solving with the product? What benefits have you realized? Happy workers

Easy payroll

What do you like best? - Easy to set up / implement - Great customer service - Lots of surprise benefits we did not expect (eg time off management, insurance management - Great value / affordable What do you dislike? - No mobile app - Otherwise, nothing! We’re huge fans. What business problems are you solving with the product? What benefits have you realized? - Reduce the amount of time we spend managing payroll and HR

Payroll is super simple with Gusto

What do you like best? I've been using Gusto for almost three years now to take care of my payroll (I started back when they were still known as ZenPayroll. It absolutely could not be easier to do payroll than the way that they do it. TO be honest I haven't tried any other service but I don't see how it could be more simple. It's hassle free and spot on. If I remember correctly getting set up was fairly painless. The ability to add employees, add commissions or bonuses each payroll cycle ...