Gusto Reviews in July 2026: User Ratings, Pros & Cons

Gusto simplifies all parts of our business

What do you like best? I love that they file taxes on our behalf and that they are always there to help navigate any issues we can't figure out on our own. The website is also designed in a super friendly way that doesn't overcomplicate things. Lastly, I'm glad they've added health benefits to their offering. It made the whole process much easier for us and saved us hours (and maybe days of time setting it up. What do you dislike? I would like to see a dedicated phone support line for ...

Gusto is easy to use and keeps its important features easy to reach.

What do you like best? I like how simple Gusto is to use whether it be finding info for your taxes like your W2 or seeing a breakdown of each and every pay stub you receive. There is no guessing with what was taken out as it integrates with other programs like for your 401k or healthcare contributions. What do you dislike? Overall nothing other than an email displaying the amount each paycheck is for. Would like to disable the amount. Recommendations to others considering the product ...

Love Gusto

What do you like best? Gusto has great customer service and very easy to use. Its taken a lot of the pain and headaches out of providing payroll. I am a very small organization, so I've come to rely on it for a simple solution for a complex set of problems. What do you dislike? I don't really know what I don't like- its not my own payroll dept, but its next best thing. What business problems are you solving with the product? What benefits have you realized? I needed to give myself ...

So convenient!

What do you like best? Gusto does a lot of the “hard” stuff for us - onboarding paperwork, submission of tax payments and more! What do you dislike? It’s pricey - there are several features beyond what we need, so it would be nice if there was a less intense version at a better price. But, convenience is king, so premium features mean premium pricing. What business problems are you solving with the product? What benefits have you realized? We love the ability to pick between ...

Reliable, affordable service

What do you like best? I’ve been with gusto since they acquired our past payroll company and have been very satisfied with service and reliability to date. Pricing is very cut and dry, also fair. What do you dislike? I haven’t had any issues in 3 years that haven’t been easily resolved. Recommendations to others considering the product It’s been the best service/program we’ve used yet for payroll What business problems are you solving with the product? What benefits have you ...

Accurate and timely filing

What do you like best? professionalism and prompt responses to our questions What do you dislike? Fees and charges. Very expensive. Needs to be cut in half Recommendations to others considering the product Very good job What business problems are you solving with the product? What benefits have you realized? Saving time and accurate filling

Top notch, headache removal.

What do you like best? All tax filing, all check preparation, etc., all with a few clicks in a few minutes. What do you dislike? How do I say what I dislike in a minimum of forty characters? I dislike NOTHING, I dislike NOTHING, etc. Recommendations to others considering the product Let them do all the work What business problems are you solving with the product? What benefits have you realized? All PR and all tax work as well as any PR related report writing.

Great easy-to-use payroll system for all your needs

What do you like best? Their support team is incredible! They answered questions promptly, and do so with excellence. They are knowledgable and helpful. Their website and features are very intuitive and easy to use. You can create and account, take a brief tour of the site, and be up and running ready to work in a matter of a few minutes. What do you dislike? Their primary focus is not non-profits like the one I work for. There aren't many problems that we face because of this, but we ...

Huge Time & Money-Saver!!

What do you like best? After sitting down with our CPA and discussing the benefits of using a payroll service for our small business, my husband and I looked into various companies to perform this (what we consider to be tedious and really boring task. A family member suggested that we use Gusto, so we gave it a shot and never looked back. What do you dislike? Nothing so far! This product has been easy peasy, even for rookies like us! Recommendations to others considering the product ...

Fantastic and easy to use!

What do you like best? Easy to use and user friendly for my staff. Payroll has never been easier to process. Onboarding is incredibly easy as we don't have to fiddle and worry about organizing employee documents and information. Staff can easily log on, fill out information, and access paystubs and tax documents! The website is visually appealing and goes right along with my mostly young staff. The program itself is very easy to use and I was able to catch on very easily on how to use it. ...