9.7
SpotScore
Gusto Reviews in July 2026: User Ratings, Pros & Cons
Modern HR for Growing Businesses
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Starts from $49 / user / month when monthly
Gusto Reviews & Ratings
Spotsaas Editor’s POV
Gusto has earned widespread praise as an intuitive, reliable, and user-friendly payroll and HR management platform. Its seamless setup process, affordability, and robust features, such as payroll automation, tax compliance, and employee benefits administration, make it an excellent choice for small to medium-sized businesses. Customers frequently highlight its ...Read more
Gusto pros and cons
Handles payroll processing and tax compliance without requiring accounting expertise.
Integrates with QuickBooks Online and other accounting systems.
Customer support is responsive and efficient at resolving issues.
Covers onboarding, benefits management, retirement plans, and compliance.
Occasional reports of errors in support communication or inconsistencies in handling complex account issues.
Some users find the transition from alternative payroll providers to Gusto challenging without adequate guidance.
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Showing 741-750 out of 857
TL
Toni Leverett
04/03/19
This program is easy to use and…
This program is easy to use and efficient. The customer care is great, too!
JT
Jessica Tritthardt
04/02/19
I would recommend.
Gusto is a comprehensive program that is easy to use. I have always had great experiences with Gusto's customer service representatives. They answer my questions quickly and entirely every time. I would definitely recommend Gusto to any business for HR, payroll, benefits, and documentation.
A
Anonymous
04/02/19
Payroll and Benefits Made Easy
What do you like best? On-boarding is super easy, payroll is even easier. Management of benefits and adding benefits is also equally easy and straightforward. They walk you through everything step by step so you don't have to worry about or forget to collect any necessary info. What do you dislike? Administrative controls can be somewhat limiting. If you're an individual running the show, completing payment, and on-boarding everyone yourself then it's probably fine, but the controls ...
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BW
Brittany White
04/02/19
Easy platform to use and BEST customer…
Easy platform to use and BEST customer service ever.
ED
Elizabeth De Goursac
04/01/19
Amazing product and service
Amazing product and service! Gusto made it incredibly easy for me to start hiring employees and to be instantly compliant with all federal and state regulations. Their customer service is a great as their actual product. I highly recommend Gusto and I thank the accountant who recommended them to me.
YP
Yonghwa Peter Lee
03/29/19
Gusto is SIMPLY GREAT to work with and…
Gusto is SIMPLY GREAT to work with and is ALWAYS RESPONSIVE! Many thanks, Gusto Team for your professionalism!!
KS
Kathy Stolecki
03/29/19
Great Service
I have called a couple of times and each time my questions were answered to my satisfaction by helpful, courteous and friendly people. Thank you!!
LS
Lynn Soergel
03/29/19
Customer service/Collin
Collin, the customer service rep that I dealt with was so polite & helpful! I have never had a problem with Gusto customer service & recommend them to everyone interested!!!!
CC
Claudia Cooke
03/28/19
Very happy with Gusto platform and…
Very happy with Gusto platform and support staff on service line. They are always ready, willing and able to see my quandries through to the end.
DF
Diane Feichtner
03/27/19
Relatively new to Gusto so hesitant to…
Relatively new to Gusto so hesitant to give 5 stars. Lets see how well they go through the first quarter but so far.....It's lookin real good!!!!! At this point I would definitely recommend.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].