Gusto Reviews in July 2026: User Ratings, Pros & Cons

Horrible Customer support and service!

PROS & CONS What are the best aspects of this product? Nothing! Really I mean there is nothing that is valuable about this company or service. Slow payment processing, When they do pay your employees they get it wrong or pay them on the wrong day. Try calling "customer support" and they will always say it is the customers fault. Never their fault and will continue to make a point of why they are right and the customer is wrong! What aspects are problematic or could work better? Slow ...

Ease of use lets me focus on running our non-profit

What do you like best? As the executive director of a small non-profit, all of the automations of Gusto allow me to focus on building our non-profit, not on running payroll and compliance. What do you dislike? I don't dislike much, we are very happy with the service and I had to add something here to get over 40 letters! Recommendations to others considering the product: Use the software, the automations and ease of setup eased my fears about setting up and running payroll and ...

Easy way to manage or view current and upcoming payroll

What do you like best? At Ultra, I have used Gusto to see my paystubs for my job as a tester. The interface is very easy to use, and see your overview of your pay. The menu items are well laid out to the side not hidden away, which I really like. You also get to download your paystub in case you need to access it on your computer. I also love the 2 factor authentication I can enable so that if someone unauthorized logs in, I get a text. What do you dislike? There are zero dislikes ...

Easy HR, payroll and benefit management are now close!

What do you like best? Well designed, I love it, it is very easy to understand and manage, since its interface is very simple, payroll is always a headache, but with GUSTO it is faster and more efficient since its integration with an accounting software, in my case, they are using Bamboo HR and they understood me very well, and they gave me the numbers so easily that it has helped me to make the payments on the date already stipulated, your administration of employee benefits is very ...

Non-scary payroll processing

What do you like best? I like Gusto's step by step guide to payroll. If you can follow directions, you as a business owner can do payroll. For small business owners and solopreneurs, I think that payroll can be "scary" and there are so much negative information about doing payroll "wrong" or hiring employees, that many business owners postpone taking this step for as long as possible. But, Gusto takes the worry out of that. It's really comforting to know that you're in compliance and ...

The difficult thing is to calculate payroll and benefits of employees,Taste everything makes it easy

What do you like best? Its simplicity I love it, it's fast and the way it allows me to register employees is amazing, GUSTO is a well designed software because its integration with other accounting software streamlines the process, the way it has helped me save time is simple, it has taken away some headaches, since it only takes 30 seconds to generate the payroll, before generating a payroll were hours of horror for me, and lately in my company many customers and employees pass by who do ...

Mucho Gusto!

What do you like best? Gustos got the design, ease of use, and fun tid bits along the way! What do you dislike? There isn't anything unhelpful about Gusto, I've not found anything lacking from our teams needs perspective Recommendations to others considering the product: Stop worrying about your HP and Payroll tasks and work-- start using Gusto!!! What problems are you solving with the product? What benefits have you realized? Again, no problems- we thought they were down one ...

All in one place- good tool for small businesses

What do you like best? I like that I can sync it with turbotax, notifications I get on payday, the fun facts section, and how there are quick links to all of my other benefits. What do you dislike? The gusto HSA card/ portal really doesn't work well. There are several issues with contributions going through and/ or connecting and setting up so that payment works. Recommendations to others considering the product: None. I would say its a really great tool for small businesses/ ...

Couldn't ask for more

What do you like best? I had a lot of nightmares about the thought of payroll when I started my business. Gusto had turned something that I thought to be difficult and tedious into one of the simplest parts of my business. I recommend Gusto to EVERYONE! Some things I like the best: -Ease of use (onboarding new employees, running payroll -Social aspects (ditigal cards for new employees - User interface - Managing benefits (healthcare, 401k - Integration with accounting ...

Easy way for small companies to track payroll and taxes

What do you like best? I like that I got the information together, input it into the system and then it was ready to go. It's very easy to on board new employees. What do you dislike? I can't think of any downsides at this time What problems are you solving with the product? What benefits have you realized? It makes it very easy for me to focus on what is important but still pay the important people in my organization in a timely manner.