Gusto Reviews in July 2026: User Ratings, Pros & Cons

Easy and Streamlined

What do you like best? The reminders it gives you to run pay roll and the overall ease of use. What do you dislike? The main dislike I have is that it doesn't integrate with my timeclock provider. Recommendations to others considering the product: If you have any questions, call Gusto. Their customer service is top notch! What problems are you solving with the product? What benefits have you realized? The largest benefit I have from Gusto is having a streamlined ...

Easy to use, great service

What do you like best? I love that I no longer have to worry about submitting or calculating payroll taxes! I also save so much time collecting paperwork with new hires- from government issues forms to custom handbooks and company specific documents Gusto handles it all! They even integrate our Workmans Comp policy into our account so everything payroll related is all under one roof. It makes my life in the office so much easer allowing me to focus on my customers and their needs. My ...

Gusto is great

What do you like best? I like Gusto because it’s simple and user friendly What do you dislike? I can’t track my hours during the pay period Recommendations to others considering the product: Have an hour-tracking feature What problems are you solving with the product? What benefits have you realized? Gusto has made it easier for me to track my pay

Gusto constantly keeps improving its features

PROS & CONS What are the best aspects of this product? It is simple to set up the application and the interface is attractive. The vendor could make customer support more accessible. But their phone agents are very professional. The good thing is Gusto focuses on constantly improving its features and it makes our payroll processes easy to manage. Finally, its integration with Zenefits is very useful. What aspects are problematic or could work better? Gusto is ideal for direct ...

Easiest tool for payroll

What do you like best? Super easy for small businesses to do HR, payroll, and more. They make the paperwork and tools easy to use and figure out. What do you dislike? Nothing to really dislike, I do wish there were ways to pay the fee with a credit card though. Obviously can't run payroll through credit card, but the fee would be nice. Recommendations to others considering the product: It's really easy to use and really easy to work with. The onboarding is great and the flow ...

Gusto -- simply put, it just works!

What do you like best? I like the ability to go back and easily find previous paychecks. I find that this is helpful for tax purposes. I also like the breakdown of the benefits that our company provides to us -- great to have all of this in one place. I cannot emphasize enough how great it is to have a solution that is simple and easy to use -- others are very complex. What do you dislike? I wish that it was a little bit more mobile-friendly. Occasionally, I have difficulty viewing ...

Payroll simplified and centralized

What do you like best? Gusto has taken the payroll process and simplified it to the point where business owners can do it without the headache. From the on-boarding process for new employees to annual tax filing and reporting, Gusto asks you for just the basic input and fills in the rest. What do you dislike? Some of the customization that is possible with other solutions is lost as Gusto streamlines their process, and if you have a situation with complicated compliance ...

I have Gusto to thank for stress-free payroll handling.

PROS & CONS What are the best aspects of this product? I’m not going to lie, handling payroll is a very daunting task. This is especially true for a small-time business owner like me. However, with Gusto by my side, I can rest easy in the knowledge that all the necessary transactions are being handled efficiently. Providing health and other benefits to my employees are so much easier with this tool too. I can easily back-up their benefits to their 401k without much trouble. What ...

Delightful user experience

PROS & CONS What are the best aspects of this product? The app is very easy to use. I was able to set up payroll very quickly. Also, when I had a problem with the edit feature, their phone support agent helped me out promptly and I could get the job done easily. With Gusto, I need to spend just 5 minutes every month on payroll tasks. What aspects are problematic or could work better? My experience thus far has been very smooth and I have no had no difficulties at all. I am waiting ...

Amazing Payroll Service

What do you like best? I seriously can't say enough about the ease of and helpfulness of this payroll software. I started my first payroll employee and was a little nervous. They made it so easy to set up and even no headache to add deductions from child support which I had no idea how to even or what to do. They are soooooo helpful, both their customer service and their echat. What do you dislike? I dislike that you have to authenticate each time to log in. I do like that it makes ...