Gusto Reviews in July 2026: User Ratings, Pros & Cons

Gusto is simple and easy

What do you like best? The UI on Gusto is really nice. It is definitely designed to make sure that people at all levels of tech experience can figure out how to put in their time quickly and easily. What do you dislike? If anything, the mobile browser could use some help. I sometimes feel like I don't have full access to all of the features that I want. What problems are you solving with the product? What benefits have you realized? After coming from an internally run payroll ...

Simple, Quick, and accurate

What do you like best? Simple to use and reassures me the correct unemployment and federal/payroll taxes are being calculated, withheld, and reported properly. Very affordable and integrates with my bookkeeping service Bench What do you dislike? No mobile app, they require me to sign into their website Recommendations to others considering the product: It’s simple to use and pricing is much more reasonable compared to other payroll providers. Also, I like the ability to add ...

I love Gusto

I love Gusto! I cannot imagine HR without help of Gusto. Any time I get some letter from the GOV related to employment, Gusto support answers with all details I need. Thank you!

Such a simple website for keeping track of payroll and benefits

What do you like best? The first thing I noticed about this software was how easy it was to navigate. Keeping track of things like payroll and benefits can be challenging, and this website made it ridiculously easy to enroll in health insurance coverage provided by my company and view paystubs What do you dislike? Absolutely no complaints, this website is really great for the onboarding process at any company What problems are you solving with the product? What benefits have you ...

Ease of Use

What do you like best? Gusto is modern and super easy to use. The prompts are clear and it makes the payroll part of HR a bit more fun and interactive. Or business is growing and i dont see any issues with the continued growth in Gusto. What do you dislike? There is not much I don't like about Gusto. There is plenty of information. The only suggestion i would make would be a calendar you could import for your teams time off management. What problems are you solving with the ...

Good

What do you like best? Easy to use and seems pretty intuitive overall. I also like the little pig that walks across the page when something is loading. I think it's pretty cute, ha! What do you dislike? I have no complaints about this program... What problems are you solving with the product? What benefits have you realized? Payroll, benefits management, general HR stuff

Easy to use

What do you like best? it's easy to use and easy to onboard new employees as well. What do you dislike? not much but some additional services would be great. What problems are you solving with the product? What benefits have you realized? save me a lot of time

Easy To Use Out of the Box!

What do you like best? I loved that gusto was very simple to use even though it had some very robust features. The screen was never cluttered with anything that was not pertinent to what you were doing at that moment. Even though I have been overseeing HR, Benefits, and Payroll teams for years it was still nice to have software that walked you through how to use it the first time through. What do you dislike? It was not as robust in some areas as I would have liked. E.G varying pay ...

Great, Dependent, reliable, honoring, just the best payroll I've had in years.

What do you like best? Gusto helps me keep in date what time i clocked in and what time i clocked out. Keep in tabs with your hours. Also i love how i can see every other weeks pay-stub and print it out. I love that i can see all my W2 and the document i signed when i starting working. Gusto also submits my time off or time request and sends it to my Boss. It also works great for big companies and small ones as well. Its nice to have all your employees on track and right where you want ...

Do not sign up for this service.

The customer service has been terrible. When problems occur you email their generic support. Almost every time the response is "we'll look into that and get back to you". I recently had a problem because Gusto failed to file a form. My emails went unanswered. When I finally got a human on the line, they said the tax resolution team would get back to me in 20 days. I am appalled they would not tell me that and let me twist in the wind for 3 weeks. Also the software is buggy and not at all ...