Gusto Reviews in July 2026: User Ratings, Pros & Cons

No one calls back. No one takes responsibility.

Where is the zero star? I need to choose negative star if there was an option. Like the previous reviewer, Gusto used to be good. The last 3 months service has dropped to almost zero service. Here are the issues:1) Mistakenly took $1,000 from a subcontractor's account. This was horrible. 2) I emailed to ask about health insurance re-enrollment beginning in Sept. I sent requests within Gusto at least 3 times. Emailed the previous rep, Gusto.com benefits, and Gusto.com support at least 4 ...

Avoid Gusto

Attempting to renew health benefits, sent multiple emails- currently on hold for over an hour with nothing being done! This company needs to drastically reduce fees as the service is awful. Look elsewhere for payroll services- we will be for sure!

Horrible customer service

Horrible customer service. When things work they are fine, when you need help they aren't anywhere to be found. I am searching for a new agency to handle my payroll services. they are taking taxes out but not sending to the state so now I have penalties. I have sent them emails twice and they have marked the issue solved but it clearly isn't. They don't have a phone number where you can call them.

Cute interface, straightforward and intuitive

What do you like best? I like that the interface is simple and has all the information I need. On the employee side, I like that I don't have to look at all the information that isn't important to me immediately and highlights information such as upcoming payday. What do you dislike? It would be great to have an option to show my schedule here too, so everything could be displayed all at once. What problems are you solving with the product? What benefits have you realized? ...

User Friendly and Simple

What do you like best? We implemented Gusto earlier this year and the process was really straightforward. We were able to get everything set up with a minimal learning curve, which makes it really easy for a busy small business owner. They provide all the tools and notification we need to stay on top of everything efficiently and easily. What do you dislike? While I don't really care that they don't have an app, it would be nice to have something besides a browser window for ...

BAD SERVICE

This is the company for you if you like to be on hold all day and then not get your questions answered

Really great HR platform!

What do you like best? Really great online HR tool. It's a great place to manage contracts and payroll, and access all your forms. What do you dislike? At the moment, there's nothing that I dislike. What problems are you solving with the product? What benefits have you realized? Easy payroll process, access to paycheck details, updates and notifications.

Gusto

Gusto, for the second month in a row, continues to take $39 ACH payments for our account which we have now canceled twice. You send emails to Gusto and they do not respond to them. I've already filed one BBB complaint and I'm pretty sure I'm going to have to hire a lawyer to get them to stop billing me. The customer service is beyond terrible.

Decent

What do you like best? I think Gusto is a pretty robust service especially for a payroll provider. I like that instructions make it super easy to onboard and do payroll. In a lot of other software orgs, I've had trouble with onboarding or emails reaching folks. I like the offer letter aspect as well. What do you dislike? Instructions could be more descriptive. Could be a little more in tune with orgs, creating an org chart or something similar to that. Some form letters could be ...

As a small business owner I couldn’t survive without Gusto

What do you like best? Gusto makes everything incredibly simple for us running payroll. They take care of all of the taxes and paperwork that would take me hours each month. Paying for gusto is one of the best decisions I have made in running my company. What do you dislike? Honestly nothing... very simple to use for both me and my employees. We’ve never had a single issue or complaint. What problems are you solving with the product? What benefits have you realized? With ...