9.7
Spot Score
Gusto Reviews in July 2026: User Ratings, Pros & Cons
Modern HR for Growing Businesses
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Starts from $49 / user / month when monthly
Gusto Reviews & Ratings
Spotsaas Editor’s POV
Gusto has earned widespread praise as an intuitive, reliable, and user-friendly payroll and HR management platform. Its seamless setup process, affordability, and robust features, such as payroll automation, tax compliance, and employee benefits administration, make it an excellent choice for small to medium-sized businesses. Customers frequently highlight its ...Read more
Gusto pros and cons
Handles payroll processing and tax compliance without requiring accounting expertise.
Integrates with QuickBooks Online and other accounting systems.
Customer support is responsive and efficient at resolving issues.
Covers onboarding, benefits management, retirement plans, and compliance.
Occasional reports of errors in support communication or inconsistencies in handling complex account issues.
Some users find the transition from alternative payroll providers to Gusto challenging without adequate guidance.
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Showing 381-390 out of 857
PK
Peter Kirwan
02/20/22
I love everything about this product…
I love everything about this product and the company. Clearly designed by people that understand how to develop software that is easy to use not a payroll company that thinks of interface as an after-thought.
SB
Solanos Business Manager
02/17/22
Chat was very effective
Chat was very effective, the individual helping me was knowledgeable and communicated clearly, was very customer friendly.
AP
April Pierson
02/16/22
Very patient and helpful with ALL my…
Very patient and helpful with ALL my questions
K
Kimberly
02/15/22
I changed to Gusto from QuickBooks…
I changed to Gusto from QuickBooks payroll due to limitations and unreliable support with QB Payroll. The transition to Gusto was easy and the support is top notch. I wish I would have switched sooner!
J
Julian
02/15/22
The platform works perfect
The platform works perfect, It helped me to get money before my payments twice this month because of a few improvise. Super happy with the service.
J
Josh
02/14/22
Gusto taught me how to run payroll.
Very easy, with clear steps! Gusto practically taught me how to run payroll. The calendar reminders are super helpful.
TU
Team Unruly
02/13/22
Incredible service + features for small business owners!
Absolutely love Gusto + their CS team! Such incredible support for small business owners. Especially if you're an online business owner or entrepreneur hiring your first employee or contractor. I would highly recommend them to anyone. They make everything so easy and automated and you really don't have to think about it twice!
MG
Matt Geiser
02/13/22
Gusto has been easy to set up and use
Gusto has been easy to set up and use. The communication and assistance has been really helpful when we need it. I would recommend Gusto for an early stage company that wants to save money and time managing many aspects of their operations.
EG
Eddie's Garage
02/10/22
Simple to use
Simple to use. Customer support is always there when I need support. It's a comprehensive system and makes payroll simple to complete. My overall experience has been great for our small businesses. You can run payroll for several different companies under one account and you can even automate it. They also have other options: for example, we pay our technicians flat rate based on their productivity and Gusto has this feature as well.
GS
Gabriel Sas
02/10/22
I was setting up an employee and…
I was setting up an employee and contractor account. Since the set-up was not done yet, it was asking me to add employees. Come to find out that they do not have any employees YET but will soon. So I had to change the account to contractor only. I was not able to do it on my own and I had to call Gusto™. As always, whoever I talk to, took care of the problem quickly. I am amazed of the knowledge that each employee has when it comes to "fixing" whatever issue I have. Kudos to the staff there ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].