9.7
Spot Score
Gusto Reviews in July 2026: User Ratings, Pros & Cons
Modern HR for Growing Businesses
Add to compare
Starts from $49 / user / month when monthly
Gusto Reviews & Ratings
Spotsaas Editor’s POV
Gusto has earned widespread praise as an intuitive, reliable, and user-friendly payroll and HR management platform. Its seamless setup process, affordability, and robust features, such as payroll automation, tax compliance, and employee benefits administration, make it an excellent choice for small to medium-sized businesses. Customers frequently highlight its ...Read more
Gusto pros and cons
Handles payroll processing and tax compliance without requiring accounting expertise.
Integrates with QuickBooks Online and other accounting systems.
Customer support is responsive and efficient at resolving issues.
Covers onboarding, benefits management, retirement plans, and compliance.
Occasional reports of errors in support communication or inconsistencies in handling complex account issues.
Some users find the transition from alternative payroll providers to Gusto challenging without adequate guidance.
Filter results
Sort by :
Showing 341-350 out of 857
KW
Kevin Wright
04/05/22
Excellent system through and through!
Excellent system through and through. Intuitive and guides you where you need to go. You won't go wrong with Gusto.
MM
Michelle Mayer Fulfer
04/04/22
Fantastic service
I cannot overstate the ease and functionality of Gusto's payroll service. As a newbie and small business owner, they have made the process easy and have been instructive when needed. Super happy with this affordable and necessary service!
AK
Angelina K
04/04/22
Excellent platform.
Date of experience: April 05, 2022
GB
Grant Barges
04/03/22
Excellent Customer Support!
The Gusto team is quick to identify and resolve issues when they occur. It is nice to know there is a company that will not redirect your questions to a help desk or automated system. The Gusto team called me directly and helped me troubleshoot my issue in real time.
AL
Ali Leali
04/02/22
We have been using Gusto for about 6…
We have been using Gusto for about 6 years. It was a great addition to our small business. We have employees and as well as independent contractors and adding a new team member is easy. Plus Gusto has always helped with all of our questions and they are very knowledgeable. We strongly recommend them.
OD
Olusola Dosunmu
03/31/22
Excellent customer service
Date of experience: April 01, 2022
JB
J Boothe
03/29/22
I am new to Gusto and LOVE it!
I am new to Gusto and so far everything has been above and beyond what I expected. My last payroll company was a huge headache and payroll was always a nightmare with them. Gusto has a great platform for managing payroll and contractors and makes payroll so easy to run!
JF
Jonathan Fleming
03/29/22
Good system no matter the size of your…
Good system no matter the size of your business. Truly hands-on, helpful and competent. It made me feel assured of my decision to use them once I got the help I needed. Very helpful with onboarding my firm.
CW
Cory Watson
03/29/22
Gusto saves me hours every week!
Gusto saves me hours every week, and I've been using it for years. If you're a business owner, you're doing the math in your head right now. That's thousands of hours. And it's cheaper than my old payroll company! Also, when things like the PANDEMIC happen, helpful wizards that help you apply for PPP loans and ERC money just APPEAR. Sorcery!
LE
LISA EDWARDS
03/28/22
Easy and great customer service when I…
Easy and great customer service when I have silly questions!!
Free vendor scorecard
Evaluate Gusto objectively with the payroll software scorecard
A weighted payroll software vendor scorecard to score Gusto against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].