Gusto Reviews in May 2025: User Ratings, Pros & Cons

Fast

Fast, easy and reliable. Way faster than ADP

I have used Gusto for almost 2 years

I have used Gusto for almost 2 years. Super easy to use, great customer support and economical. I can have payroll run in one minute or less, with all government taxes filed for me! Way to Go Gusto!

Gusto makes my life as a small business…

Gusto makes my life as a small business owner so much easier. Running payroll, onboarding, keeping track of benefits, and taxes is a breeze. The HR support is such a great resource. Everyone I ever talk to at Gusto is just so incredibly helpful and patient. They are easy to get ahold of, and they treat you like an old friend who they are eager to help. I'd love to see their customer service training model, and figure out how they find such great employees! Every interaction with them is a ...

Gusto is an exception HR company!

Gusto is an exception HR company with a platform that is so easy to navigate through. The HR resource center and their support staff are superb. They help with compliance, onboarding, payroll, taxes, benefits, time worked and time off reporting. Gusto makes my job as operations manager so easy. Highly recommend for any size company and for any kind of company!

Gusto App for IOS/Android?

Gusto is a great service but, I do wish there was an application version available for IOS/Android so I wouldn't have to use a web browser.

Fun and Easy!

They made a platform that is TRULY user friendly at every level. I am so glad they our Book keeper Amanda recommended them. We have a small office and any thing that make my admin job easier allows me to focus on other tasks for the organization, Thanks! Mucho Gusto!!

The BEST payroll service to date!

We have used a few different payroll services in our 3 decades of business, I can honestly say Gusto is my favorite of all time! Their customer service is great and they make everything very simple easy to understand! It's a one stop shop for us and we just love this team!

Alicia was fantastic in the chat…

Alicia was fantastic in the chat helping me to help a client with custom access permissions! I thought it may take an hour to get a concise answer. A-lee-si-ah gets a gold star for concise and speedy reply. She also humanized the great electronic payroll platform!

Consistent Quality

Love Gusto's consistency with email updates and that my service as been issue free.

Best payroll service

Gusto take care of business and always answer calls when I need help. Their platform is simple, easy to use and understand. That's very, very, important!!!!!!