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9.7

Spot Score

Gusto - Payroll Software

Gusto Reviews in May 2025: User Ratings, Pros & Cons

Modern HR for Growing Businesses

3.7

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Starts from $40/user/month when monthly

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Gusto Reviews & Ratings

3.7

Very Good

Based on 6096 ratings & 857 reviews

Rating Distribution

Excellent

(677)

Very Good

(36)

Good

(12)

Poor

(15)

Terible

(117)

Expert's Review

Gusto has earned widespread praise as an intuitive, reliable, and user-friendly payroll and HR management platform. Its seamless setup process, affordability, and robust features, such as payroll automation, tax compliance, and employee benefits administration, make it an excellent choice for small to medium-sized businesses. Customers frequently highlight its ...Read more

Gusto pros and cons

  • Simplifies payroll processing and tax compliance, making it user-friendly even for non-experts.

  • Offers robust integrations with platforms like QuickBooks Online and other accounting systems.

  • Excellent customer support that is responsive, timely, and efficient in resolving issues.

  • Comprehensive features for businesses, including onboarding, benefits management, retirement plans, and compliance support.

  • Occasional reports of errors in support communication or inconsistencies in handling complex account issues.

  • Some users find the transition from alternative payroll providers to Gusto challenging without adequate guidance.

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Showing 121-130 out of 857

SH

Shannon Hiser

02/06/23

5 out of 5

I have received a helpful response to… all things payroll

I have received a helpful response to every.single.need we have had in regard to all things payroll. I am so grateful for this top-notch level of customer service as it is SO RARE in this day and age. The transition was smooth and I feel confidant that if I have a problem, I will receive support until the problem is resolved.

SA

Sean Alexander

02/06/23

5 out of 5

Great company

Great company, with awesome customer service. We have employees in many different states, which makes compliance a nightmare. Gusto is great about forcing us into compliance. Any questions we have their customer service calls us immediately and are super helpful. Love this company.

CA

Cynthia Alley

02/06/23

5 out of 5

I can not say enough good things about…

I can not say enough good things about Gusto. Everything about the company is great. The platform is super user friendly and seeing the little pig always makes me smile! Gusto goes above and beyond to make things easy for their customers. I use a lot of vendors for my business and Gusto is the absolute best!!!

CA

Cynthia Alley

02/06/23

5 out of 5

I can not say enough good things about…

I can not say enough good things about Gusto. Everything about the company is great. The platform is super user friendly and seeing the little pig always makes me smile! Gusto goes above and beyond to make things easy for their customers. I use a lot of vendors for my business and Gusto is the absolute best!!!

SH

Shannon Hiser

02/06/23

5 out of 5

I have received a helpful response to… all things payroll

I have received a helpful response to every.single.need we have had in regard to all things payroll. I am so grateful for this top-notch level of customer service as it is SO RARE in this day and age. The transition was smooth and I feel confidant that if I have a problem, I will receive support until the problem is resolved.

SS

Sophie S

02/01/23

5 out of 5

Easy payroll, especially for a mostly remote staff

Gusto makes payroll easy and their expanded services are going to meet our needs for timekeeping and expense reporting. We're nearly entirely virtual, so being able to onboard virtually and track documentation virtually is a godsend. I'm thankful for the ease with which we can operate with Gusto's support. And the customer service is always helpful and friendly.

MK

Michelina Kuhrt

02/01/23

5 out of 5

Very helpful and happy so far

Date of experience: February 02, 2023

SS

Sophie S

02/01/23

5 out of 5

Easy payroll, especially for a mostly remote staff

Gusto makes payroll easy and their expanded services are going to meet our needs for timekeeping and expense reporting. We're nearly entirely virtual, so being able to onboard virtually and track documentation virtually is a godsend. I'm thankful for the ease with which we can operate with Gusto's support. And the customer service is always helpful and friendly.

MK

Michelina Kuhrt

02/01/23

5 out of 5

Very helpful and happy so far

Date of experience: February 02, 2023

AC

Ann Cote

01/31/23

5 out of 5

Gusto makes running payroll easy and…

Gusto makes running payroll easy and painless.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].