Groove Reviews in July 2026: User Ratings, Pros & Cons

Life Saver!

What do you like best? I love the fact the Groove interacts with Salesforce and makes it a lot easier to log activity. Even attachments are stored with the emails. I am able to create new contacts in Groove for accounts in SF. I love it! What do you dislike? I dislike the fact that I am unable to use templates from my favorites. I still have to open all templates and stroll to the one I need. I can't figure out the purpose of having the start to mark my most frequent used templates ...

Groove is a timesaver!

What do you like best? What I like best about Groove is that it is dependable and easy to navigate. The company I work for used to use another online scheduler and it was not dependable or easy for our students to navigate. What do you dislike? I do not have anything that I dislike about Groove. It has proved to be a great product! What problems are you solving with the product? What benefits have you realized? I am able to prevent phone tag with my students by providing my ...

Great experience—better than others we’ve used in the past

What do you like best? The Gmail/Salesforce integration is great. UI is overall great. What do you dislike? The auto-send email feature requires you pick a specific time of day to send an email. In some cases I’d prefer to send them in a specified number of hours rather than selecting a specific time of the day for them to go out. Recommendations to others considering the product: Do it What problems are you solving with the product? What benefits have you realized? ...

Long term customers

What do you like best? Constant roll out of new features without increasing the core level user price What do you dislike? Honestly, nothing. We have had excellent response / service to any concern we've had. Therefore I don't feel that anything is unresolved. What problems are you solving with the product? What benefits have you realized? We primarily rely on email and the calendar integration. We would not be able to go backwards and not provide that functionality. ...

BDR with wonderful prospecting success with Groove

What do you like best? I love the ability to customize. It allows much more autonomy to do what we need to do to find the prospects we need What do you dislike? Not much to be left to desire. Just that Groove is a growing business with small growing pains that will be met as they come. Recommendations to others considering the product: Make sure that you are goin in with the understanding that Groove is going to be there and grow with your company. Anything you want to see ...

Awesome Tool

What do you like best? I really like the fact that you can be always "Up-To-Date" with your stats and your Emails with Customers. What do you dislike? There is nothing i dislike with the Product so far. Really! What problems are you solving with the product? What benefits have you realized? Customer Communication is now more stabil.

Your Sales Team Should Be Using Groove.

What do you like best? Groove has a beautiful user interface that is native to Salesforce creating a seamless experience when i'm on Groove or Salesforce. What do you dislike? The font color changes on my email templates from time to time. The text will be black, but the email will send and parts will show up as gray. This requires me to manually fix it, but it is easy to fix and occurs randomly. What problems are you solving with the product? What benefits have you realized? ...

Groove is my "assistant

What do you like best? The ability to create email templates, Groove Flows and basically schedule my customer outreach efforts ahead of time is a huge time saving tool. What do you dislike? Some of the functions in Groove are redundant based on recent updates from Gmail, (reminders, scheduling messages), but overall, I wouldn't say I *dislike* anything when it comes to Groove; I just use some features more than I use others. Recommendations to others considering the product: ...

A very useful tool in sales

What do you like best? The most helpful particularity is notifications where you can see how many times your email was open, from where and when. This notification will help you for your your follow-up. The templates also reduce you a lot of time if you work is sending the same emails and it looks very professional. What do you dislike? There is not so many things that i personal do not like about Groove. I use these tool for more than 1.5 years and i do not manage to find ...

Know when to take action

What do you like best? tracking to salesforce and who/when opening emails makes my job so much easier What do you dislike? cant know who opens forwarded emails, my email is alerted when i open old emails What problems are you solving with the product? What benefits have you realized? know when to reach out to the right people