Groove Reviews in July 2026: User Ratings, Pros & Cons

I love Groove!

What do you like best? That it allows you to schedule emails, create email templates, and see if/when emails were opened. What do you dislike? Sometimes email templates take quite some time to load. Sometimes I need to exit the groove bar and reopen to get my template. Recommendations to others considering the product: It is definitely worth trying. You will not regret adding this system at your office. What problems are you solving with the product? What benefits have you ...

Groove is ahead of the curve.

What do you like best? I like the integration into salesforce and google. We now have access to so much more data to make better micro and macro decisions. What do you dislike? There are too many bugs in Groove: Sometimes when using the gmail extension I need to reload the groove appin order to stop the continuous load cycle. I end up needing to refresh the page in order for it to work again. It takes too many clicks/ too much loading time to access groove templates that are ...

Great tool to save time and improve collaboration across teams

What do you like best? I love that we can work on a project together across teams and delegate different tasks, including creating an email template that everyone can use to send out communication. Groove helps us send out emails that we would normally have to write one by one in mass. Groove is a huge time saver. I also love that I can track clicks, opens, etc. Sometimes I know the moment that I should reach out to a contact because they just accessed my email. What do you dislike? ...

It has made scheduling calls with my students extremely easy.

What do you like best? Students are able to put time up on my calendar whenever they need. I am able to link my scheduling tool in different emails and formats so that it is always easily accessible for my students. It also allows me to send an email without having to BCC Salesforce which is extremely helpful when tracking communication from both a user, and manager view. What do you dislike? I like everything about the product. What problems are you solving with the product? ...

Goove makes my daily job better!

What do you like best? The most useful feature of groove is being able to see when recipients open my email. What do you dislike? At this point, I can't really think of anything I don't like about groove. What problems are you solving with the product? What benefits have you realized? Being able to mass send emails very efficiently and quickly.

Ease of use & powerful tools.

What do you like best? Tracking clients activity quickly. Good notifications to be on top of things! Easy to set up and print blurbs into emails for a fast response to clients. What do you dislike? Getting notifications when Im not working. Having to search for non recent blurbs separately and not from the email composition window. Having to search for clients full activity on a separate window. What problems are you solving with the product? What benefits have ...

LOVE GROOVE!

What do you like best? I love being able to see who is viewing my emails, create standard templates emails and the ability to send out emails and know which emails get bounced back. not sure why i have to type more words to get a higher word ccoount. The biggest benefit has to be the template emails to clients. Save me so much time from having to type all the information. for some reason i cant by this screen unless i keep typing words thiat is kinda weird it keeps showing me this page. ...

Decent CRM with limitations

What do you like best? I like the activity tracker the most and the ratingings it gives to leads depending on the effort you put into them and the amount of engagement the lead does. The reporting features is very helpful, it also gives much more insight to reps dialing information ie. heatmap of dial-times. What do you dislike? The dialer needs some major work. The bridge dialer is very glitchy and you have to call almost every number twice, the first time you don't hear anything ...

Best Salesforce Integration Company I have worked with

What do you like best? Groove has an excellent Customer Service team, that is always available to solve any issues asap. What do you dislike? There are no downsides to working with groove. Any issues we have had seem to always be related to google updates or outages. Recommendations to others considering the product: I recommend using Groove for Email Integration with Salesforce as well as the Dialer integration using cloud calling. What problems are you solving with the ...

Great Tool

What do you like best? Groove helps you manager your flow of emails to people. What do you dislike? Groove does not provide a list of people to reach out after What problems are you solving with the product? What benefits have you realized? The ability to send out lists