Groove Reviews in July 2026: User Ratings, Pros & Cons

Groove does what it promises.

What do you like best? Groove was very easy to configure and learn for my team. What I really like about Groove. We are able to track email openings for potential customers so that Salesforce can easily add your contact information using a button. This has gained enormous advantage from a time point of view and made reviewing POC records easy for our team. What do you dislike? It's sometimes hard to find what email model you need. That could certainly be an organizational problem in ...

Automate Workflow and Reach Customers

Groove is easy to use and easy to learn!

What do you like best? What I like most about Groove is that it was extremely easy for my team to set up and learn. My favorite two features are that it 1. tracks email opens to prospects and clients and 2. that you can easily add your points of contacts information into Salesforce with the click of a button. This has become incredibly beneficial from a time standpoint and makes it easy for our team to quickly update POC records without having to toggle between different tabs and copy + ...

Director of Inside Sales

What do you like best? Utilizing flows to standardizing outreach What do you dislike? Analytics sometimes aren't correct - it will say that I have a 25% open rate and a 25% reply rate when I know those 2 numbers are certainly not the same. Recommendations to others considering the product: Make sure you do multiple trainings with your teams so they are fully bought in and adopt the technology. What problems are you solving with the product? What benefits have you ...

Increased Our Productivity

What do you like best? Groove's seamless incorporation has benefited our organization in many ways. What do you dislike? Occasional glitches; these are usually resolved fairly easily but they can be disruptive. Recommendations to others considering the product: Dive in if you want to boost productivity What problems are you solving with the product? What benefits have you realized? Massive productivity boost

Totally transformed our strategic sales process

What do you like best? Can't choose just one: Salesforce integration, opens/clicks tracking, templates ease-of-use, team collaboration, G Suite integration... My team's efficiency would drop by at least half without Groove. What do you dislike? Not applicable. Theoretically the learning curve could get shorter, but with something this feature-rich, an hour or two to get comfortable is totally reasonable. What problems are you solving with the product? What benefits have you ...

Bring Discipline and ease of use to your sales day

What do you like best? I LOVE Groove. It's simplified my sales process entirely. I can keep track of everyone in my funnel, or entering my funnel, or leaving my funnel. If they aren't buying yet, I can add them to a "later" flow. If they are moving quickly, that's a flow. If it's a slow burn, that's a flow. If they're interested in a demo, but then don't show for a demo, I can log it and easily change flows. Groove has enormously simplified my sales process. What do you dislike? ...

A worthy SaaS product.

PROS & CONS What are the best aspects of this product? From what I can sense, we're heavy Groove users. We're using it for a lot of reasons. Setup was a breeze. Workflow is as clear as day compared to the DIY setup you'd see in a software like Zendesk. What aspects are problematic or could work better? Its knowledge base has zero support if you own a Google Analytics code in the head. But Groove does let you view on KB articles. It'd be nice to have enhanced reporting. You get some ...

You'll never be slow again with Groove's flow.

PROS & CONS What are the best aspects of this product? I simply love the simplicity and ease of Groove. Setup is done in a breeze and it allows me to be flexible for scaling operations. Whether it's about being on top of things with my PR contacts or client, Groove gives me the ability to do for work for a dozen people. This is an absolute tool for startups looking to maximize their resources. What aspects are problematic or could work better? There was one time when I had to do ...

Wonderful

What do you like best? Salesforce linkage / Ease of use / Canned responses - Sharing / Tracking Events What do you dislike? Can't think of any other that I never had a real lesson to see all the features. Would love a tutorial Recommendations to others considering the product: Helps in so many ways you didn't even know you needed. What problems are you solving with the product? What benefits have you realized? Getting emails logged to SalesForce and See peers canned ...