Groove Reviews in July 2026: User Ratings, Pros & Cons

Love Groove!

What do you like best? The customer service at Groove is unmatched! Their live chat feature along with the responsiveness of reps is amazing. They definitely take customer/market feedback seriously and keep customers informed on new product rollouts, betas. I have used it at two companies - one Enterprise Sales and one SaaS and it worked great for both! What do you dislike? Feedback from my team has been that flows are not as easy to use as some sequences in other programs. ...

Wonderful

What do you like best? The Team, the Product and features . We reviewed and looked at many SaaS tools and found all the right features and benefits. What do you dislike? extra cost to use unlimited flows, mobile app is coming soon I hope, but has server side sync Recommendations to others considering the product: Plan ahead in be active What problems are you solving with the product? What benefits have you realized? Sales productivity and time management, increased ...

Excellent tool for outreach scheduling

What do you like best? Groove allows me to stay on top of my prospects and schedule all outreach What do you dislike? Groove is somewhat limiting in overriding certain restrictions Recommendations to others considering the product: Take advantage of customization What problems are you solving with the product? What benefits have you realized? I have been able to keep track of and stop on top of all my prospects

A Great Emailing Solution

What do you like best? One thing that I love the most about Groove is that it allows us in mass emailing. We are able to send a large lot of emails to.many individuals within a very short time. Groove is helping us in the tracking of emails. One can be able to see when the emails were received and downloaded. Again, we are able to share emails with individuals who we share different time zones with. This helps in making sure that we do not send emails at odd times. It is easy to ...

Great emailing tool

What do you like best? I love the different integrations with SFDC, Gmail, LinkedIn Sales Navigator that allow for a smarter and more personalized outreach. The ability to embed a scheduler link into a message is also a game changer. The analytics that show you how effective a message is and how different messagings compare to each other. What do you dislike? I wish that different members from a team could collaborate on a same Groove Flow. For example, an SDR and a Sales ...

Enterprise Account Manager

What do you like best? I love how user-friendly and easy it is. The Gmail and Salesforce integrations are a huge plus. What do you dislike? It would be nice to organize flows into folders- it can be tedious scrolling through all active flows when you have quite a few in use Recommendations to others considering the product: Great tool for lightweight, easy to ship email campaigns sales/success can generate on their own What problems are you solving with the product? What ...

Groove is great for sales funneling

What do you like best? I love the way the groove organizes my sales process. I can easily keep track of what part of the process everyone is in and this helps my day to day be more organized. What do you dislike? I dislike that sometimes people get lost in the process, this is mostly due to automated triggers that remove people from the sales flow and then they go into a black hole Recommendations to others considering the product: No- I love Groove and how easy it is to use ...

Increase Transparency and Build Operating Leverage

Groove Reviewed

What do you like best? Groove is a tool that is being utilized across all departments in email management. I Love that these tools allow us to send mass emails in a simple and quick way. With this tool one is able to track emails. It is easy to tell when the email was received and when it was downloaded. Groove is a tool that helps us to share emails with clients who we are sharing different time zones. This help in making sure that we do not send emails during odd hours. What ...

Groove - A Product that changed my working experience as a Customer Success Specialist

What do you like best? Groove made me organized, efficient and punctual. In my line of work, I've to deal with customers who thinks time is money. Now it's not just 1 customer that I'd have to deal every day. There are thousands of people who are looking for my assistance on our product. How do I manage time for them efficient and in an effective manner? Groove answered all my questions. Meeting Link - Now a days, I don't even have to send people invite to schedule a call. All I need ...