Groove Reviews in July 2026: User Ratings, Pros & Cons

Love the features of seeing who has viewed and taken action when I send out an email

What do you like best? The workflow features The email tracking What do you dislike? So far so good, love the features and any sort of improvement will be good in the workflow Recommendations to others considering the product: Try it and you will be hooked. The workflow is user friendly and perfect for sales. What problems are you solving with the product? What benefits have you realized? Mostly my workflow has improved drastically when it comes to follow-ups ...

Groove is very helpful to keep track of my communications

What do you like best? An ability to sync my customer communications with Salesforce What do you dislike? It would be helpful to have better integration with Dialpad What problems are you solving with the product? What benefits have you realized? Groove helps me make sure that my customer communications and interactions are always tracked in Salesforce

Great tool, and super customer service. Really like what they're doing.

What do you like best? Simplicity. They roll things out that are easy to understand. What do you dislike? Only thing I can think of is we cannot include multi-select picklists in the Dialer functionality, but we have yet to find a tool that does. What problems are you solving with the product? What benefits have you realized? Scaling sales outreach using templates and Groove flows, great for automated outreach.

groove helps productivity

What do you like best? I like that groove connects my emails to salesforce What do you dislike? I dislike how groove sometimes doubles up on my emails that it logs Recommendations to others considering the product: Groove will increase productivity and give you back so much previously wasted time What problems are you solving with the product? What benefits have you realized? Groove saves me so much time in my daily job. Instead of taking time to log things in ...

Groove Keeps Me Productive in Sales

What do you like best? Ability to track my daily and weekly progress. I have insights that keeps me motivated to meet or exceed my goals. What do you dislike? I use Groove to confirm if my communication via email was received and opened. It works really well to the original recipient. I would like to see more data for when the email gets forwarded. What problems are you solving with the product? What benefits have you realized? Groove helps keep me in check for the week ...

Really useful productivity tool

What do you like best? Automates a lot of repetitive tasks when emailing and calling prospects Helps me keep track of everyone I'm contacting and space activities how I want to What do you dislike? Would be better if it was integrated directly in Salesforce so I didn't have to open a separate tool. Also, the integration with LinkedIn could be better - it can't sent InMails directly or log the customised message I sent to Salesforce Recommendations to others considering ...

Harvard Business Analytics Program Advisor Review

What do you like best? Ease of copy and pasting a link rather than multiple email exchanges figuring out student availability What do you dislike? Students complain VERY OFTEN about the inability to cancel or adjusting meetings after booking one. I personally feel this feature allows advisor to have peace of mind in knowing what they see in their G-calendar is what will happen. But perhaps a setting option that allows advsiors to toggle between allowing meeting attendees to cancel ...

Amazing Tool!

What do you like best? User-friendly, responsive customer support, making my job much easier. What do you dislike? Sometimes sync with Google Mail doesn't work properly, but this use to be fixed really soon. What problems are you solving with the product? What benefits have you realized? Lead nurturing, easier follow-up of my clients, big help for saving time.

Love Groove for my emails

What do you like best? being able to save my favorite templates and have them pre-populate. Not having to see if clients received my messages, being able to go to my outbox to see if they were viewed. I love being able to send messages during a particular time. Being able to save my favorite templates as well is a plus. I also like that Groove sent me an option to leave a review to receive a $50 gift card. Not many companies will do they. It encourages you to be more understanding of ...

Groove makes my job 10x easier and faster.

What do you like best? Groove makes logging dozens of emails a day super quick and easy. What do you dislike? I do not like that I cannot skip this question. What problems are you solving with the product? What benefits have you realized? Before Groove, it was difficult to coordinate meetings. Now with Groove I can just send my schedule link to anyone and it's quick and easy to coordinate.