Groove Reviews in July 2026: User Ratings, Pros & Cons

A must have tool for optimizing efficiency for SDR's & AE's

What do you like best? Flows and ability to structure outbound strategy What do you dislike? Not much to dislike. Sometimes the platform appears a be a bit slow to load What problems are you solving with the product? What benefits have you realized? Much more structure and visibility on outbound strategy. Team collaboration with Account Executives and the ability to optimise outreach through great tools such as flows and actions. The analysis which Groove offers is also a ...

Great service, great people -- great product!

What do you like best? Ease of use and how well it integrates with Salesforce What do you dislike? Nothing that I can think of. A few more features here and there would be nice, but I'm sure they're coming -- they're constantly improving and innovating. Recommendations to others considering the product: Get it. What problems are you solving with the product? What benefits have you realized? Following up with prospects has never been easier. Never forget to follow up ...

Great tool to improve efficiency!

What do you like best? It helps me to reach out to multiple people in an efficient way. I save so much time prospecting, therefore I can spend more time selling! I love the the feature Flows. Flows allows you to increase the amount of conversations you're having without sacrificing the quality of those conversations. I also like the fact that when I create email templates, I can personalise every email pulling the information from Salesforce. What do you dislike? I can't ...

useful innovation

What do you like best? By far what I like best about groove is being able to track the messages that have been opened by prospects. I also really like being able to review my positive calls, as feed back for myself and in order to catch information I might have missed while on the call. In addition flows were very helpful when using groove, Being able to send out multiple text messages was great way to create new opportunities and become more efficient with prospecting. What do you ...

Working smarter not harder

What do you like best? I could reach so many prospects with much less effort What do you dislike? The way our company is administering it, currently no mass texts :( What problems are you solving with the product? What benefits have you realized? I can get almost every agent in a market. Eliminates agents that i cannot call with filters

I love my e-mails tracking by Groove

What do you like best? I love my e-mails tracking by Groove and how easy is to fup my clients with it What do you dislike? If Groove could track back my calls made by my cel phone to my clients should be the paradise. Recommendations to others considering the product: It's Great associate a Salesforce to your Sales Team What problems are you solving with the product? What benefits have you realized? I can save time in my job.

Great tool!

What do you like best? I love the customer service. If I am ever having an issue with anything, I chat them and they are always ready to help. Very receptive and kind! What do you dislike? There were some technical issues that couldn't be resolved, but all in all I think it's a great product. What problems are you solving with the product? What benefits have you realized? Scheduling for my clients is SUPER easy. I love that I can send a link and it gets taken care of.

Does everything I need it to do

What do you like best? Streamlined, easy to use UI. Problems are easily diagnosable. What do you dislike? Crashes somewhat kind of often. But it's so easy to boot back up it's not a problem. Recommendations to others considering the product: Be patient whenever it has its issues. They're often incredibly easy to fix. What problems are you solving with the product? What benefits have you realized? Really focusing on utilizing its capabilities to communicate on an ...

I love this program!

What do you like best? Email templates make sending out information so easy. What do you dislike? There is nothing that I dislike about groove. Recommendations to others considering the product: Make sure you take advantage of the program. What problems are you solving with the product? What benefits have you realized? I am able to save time and energy with the email templates.

perfect sales tool!! - quality & Efficiency

What do you like best? no time is wasted! everything I need to call text or email is on the same page as my prospect on salesforce. In the flow I am able to create my own script which is what I love to do. What do you dislike? I don't like that you cant have hover drop downs for disposition. Also sometimes the groove dialer pop up blocks my contact and ( i kinda wish it was an auto hide and hover over it to pop it back up) Recommendations to others considering the product: ...