Groove Reviews in July 2026: User Ratings, Pros & Cons

It is useful and easy to use

What do you like best? Activity tracking is one of the things I use most What do you dislike? There are some items that could be useful and I don't know of them Recommendations to others considering the product: I would definitely give it a try, as it is a very useful tool and it is very dynamic and flexible What problems are you solving with the product? What benefits have you realized? Email tracking, activity tracking and templates

Account Manager

What do you like best? A super useful tool in my day by day work, connecting the phone, with email and salesforce. It has a smooth synchronization with salesforce. What do you dislike? The quality of the call sometimes is a bit weak. What problems are you solving with the product? What benefits have you realized? It gives a great analysis of my day by day work that I have accomplished

Great software!

What do you like best? Very easy to use, and allows you to take notes during calls What do you dislike? Can't merge calls or 3 way way calls on groove Recommendations to others considering the product: Great software, allows you to stay organized with a lot of benefits and features What problems are you solving with the product? What benefits have you realized? Allows me to easily set monthly emails to clients

Groove has great call quality and allows for seamless integration for call documentation.

What do you like best? Clear call quality. The audio is superb. What do you dislike? The page to start a flow changes to a different type of page once you complete a section of the flow. I don't understand why. I click back on Flows again to continue on the same page I was on. What problems are you solving with the product? What benefits have you realized? Call documentation is easier than I've ever experienced on other systems.

A fantastic tool that improves your day-to-day work.

What do you like best? My favorite features are the "Add specific times" in the calendar scheduler tool. You can look at your coworkers' calendars and insert times that work for you, and the client can select which time works best. It saves a lot time of back and forth emails, and creates a professional experience. Additionally, I really like the new "Work Spaces" section. You can pull information from Salesforce and create your own customized "spreadsheet" to keep track of ...

Constantly evolving platform with a great support team.

What do you like best? I love that groove is easy to work with -- its a dream to get ahold of the team and its easy to understand that things are constantly being rolled out. The integrations with salesforce are amazing, especially how you can manage most things through the groove Omnibar and not worry about lagging around within our CRM. Its also great how you can fully customize how the integrations work. What do you dislike? Some of the integrations bug out every now and again, ...

Groove user for work

What do you like best? I like having my highly used emails right at my finger tips What do you dislike? I dislike that is not more user friendly Recommendations to others considering the product: Make groove more user friendly What problems are you solving with the product? What benefits have you realized? I am able to send emails easily to alot of my students by them already stored away in a folder. Saves time by not having to retype every email

The best software to organize your day to day sales workflow.

What do you like best? The best tool for the day-to-day sales organization. What do you dislike? No plug to WhatsApp exists. a WhatsApp plugin where text messages do not have to be copied and pasted would be glorious for those of us working in the international market. What problems are you solving with the product? What benefits have you realized? Daily organization, calls and email tracking.

Get More Organised With Groove

What do you like best? I use groove along with Salesforce.My days were never so organised.In the morning,I get an update that these email & calls are pending.With just clicks away,you are done for the day.You have covered all the follow ups tasks and you stay on top of it. What do you dislike? Would have been great if groove send a consolidated monthly report on email.The daily reports are pretty useful though Recommendations to others considering the product: Its an ...

LOVE GROOVE!

What do you like best? I love being able to see who is viewing my emails, create standard templates emails and the ability to send out emails and know which emails get bounced back. not sure why i have to type more words to get a higher word ccoount. The biggest benefit has to be the template emails to clients. Save me so much time from having to type all the information. for some reason i cant by this screen unless i keep typing words thiat is kinda weird it keeps showing me this page. ...