Groove Reviews in July 2026: User Ratings, Pros & Cons

Time Saver

What do you like best? I love how quickly the program syncs and allows customized features for tracking our company communications. What do you dislike? When we switched software it did take a little extra assistance from our IT team to get it working smooth. This probably is more of our side of things than Groove's. Recommendations to others considering the product: I highly recommend using groove as a plugin feature if you are running your business through Gmail. The ...

Easy-to-use application and Great Customer Service

What do you like best? being able to send emails to many clients simultaneously and getting notified of when they read the email. What do you dislike? when copy pasting the email from a different place, the font doesnt stay consistent. i have to send myself 1-2 sample emails to figure out if the font looks correct. Recommendations to others considering the product: for anyone who manages a large client base, this is definitely a great time saver. What problems are you ...

Great productivity product

What do you like best? Ease of use and interface with Saleforce What do you dislike? Further slim interface so there are fewer clicks to get things done - minor What problems are you solving with the product? What benefits have you realized? Ease of completing Gmail activity tied into SF records

Makes my role easier

What do you like best? Automated logging of Salesforce Activities. Flows keep me focused and on task. Flows help me stay on cadence. What do you dislike? Search Bar could be improved. Right now I can only search for "people" but not for "templates" or "flows" or "accounts." Its a small thing but it would save some clicks What problems are you solving with the product? What benefits have you realized? Efficiency. Email Tracking. Prospecting

Groove Review

What do you like best? The ability to remove customers from a flow if they have done specific actions What do you dislike? Groove Calendars should show at least a month of data - we are restricted to two weeks and customers are confused when booking calls with us- they think there is no availability Recommendations to others considering the product: Make sure to train your team on the key features! What problems are you solving with the product? What benefits have you ...

Efficiency & Engagement

What do you like best? Flows enables me to send mass personalized outreach. Deep dive analytics enables me to identify which accounts are most likely to engage and which accounts require more effort to create engagement. I also enjoy the integrations Groove enables as it makes working in multiple different apps/programs easy. There is no longer a requirement to complete a task in one program and then updating the account in another program. Ultimately Groove dramatically boosts my ...

Groove helps me on a day to day basis

What do you like best? the way it automates my emails when sending out in volume. The template feature is great and helps me streamline the way I work. What do you dislike? Sometimes the Dialler does not work correctly. What problems are you solving with the product? What benefits have you realized? Being able to automate mass emails - template helps me with my top 10 accounts I'm prospecting too. Benefits - being able to send more emails and have more time to personalise them.

Efficient

What do you like best? I love the flexibility groove provides to my daily use of gmail and Salesforce. It is almost like having an assistant at times. What do you dislike? I do not use groove enough currently to provide any negative feedback. Recommendations to others considering the product: It takes time getting everything set up as well as making it a habit. However, once it becomes a habit it will reduce the stress of forgetting to follow up, missing phone calls, ...

Groove is a time and life savior

What do you like best? This is a great way to organize and track communications. It tracks so many functions I use on a day to day basis. What do you dislike? I wish I could utilize more of my day to day with groove. I wish deleting or customizing emails was an easier fix. What problems are you solving with the product? What benefits have you realized? No problems I am solving

Making the Most out of my Workday

What do you like best? The deep dive analytics about my emails. What do you dislike? Nothing, I enjoy how the application is. Recommendations to others considering the product: Look at the features of whatever technology you are currently using and see how much more Groove can offer to you. Of all the other scheduling tools that I have used before, there is nothing that has provided me with more feedback and support when it comes to prospect management. What problems ...