Greenhouse Reviews in September 2026: User Ratings, Pros & Cons

Happy with new ATS!

What do you like best? The integrations make it more organized! Like the Grayscale texting. Stages are easy to see and schedule. What do you dislike? Spark Hire integration needs some improvements - being able to resend from Greenhouse and ability to select a time zone. The UTC is confusing for candidates. Would REALLY like to be able to be able copy info from closed or draft jobs not just open jobs. Would like to be able to copy email templates and make changes. ...

Greenhouse is user friendly and malleable

What do you like best? Greenhouse is easily customizable to suit our needs. From changing job workflows and customizing application questions per job, Greenhouse makes it simple to configure. What do you dislike? Reporting in Greenhouse feels still quite young and underdeveloped. However, new features are continually being added What problems are you solving with the product? What benefits have you realized? Greenhouse has helped bring us together. We are able to work ...

I find the tool well adapted to my needs and the customer support team outstanding

What do you like best? CX relationship is outstanding, I find them really responsive. I also especially like that we can adapt and "shape" the platform to our own needs. It is great. What do you dislike? I find the report section difficult to handle and I believe it would be really handy to have more training and communication about it as well as more regular catch-up to support us What problems are you solving with the product? What benefits have you realized? Stakeholder ...

Best ATS I've ever used in my career.

What do you like best? The flexibility with customization that allows for robust tracking and reporting What do you dislike? I wish there were more options for building your own reports combining different report types (i.e. combing job summary report data fields with job status report data fields). In some instances I'm finding I have to pull data from multiple reports for a complete picture. What problems are you solving with the product? What benefits have you realized? ...

too many useless feature

What do you like best? very customized feature, we can do lots of things on it What do you dislike? cannot review the application with Stars, either YES or NO to the application, so annoying Recommendations to others considering the product: no What problems are you solving with the product? What benefits have you realized? application tracking, nice feature

Great User Experience!

What do you like best? The interface is clean and intuitive. It does not take too many clicks to navigate and the customer service is down to earth and responsive. We can leverage chat and also have an account rep that is helpful. Mobile app is good, although not every feature is available on it. Release notes and improvements are almost weekly. Source tracking is built in and their integrations with other products is impressive, including a Linked in integration for prospecting. ...

Index Exchange Review

What do you like best? The ease of usability and efficient workflow that is also customizable. What do you dislike? Some tasks remain manual, like removing duplicates. What problems are you solving with the product? What benefits have you realized? We are solving problems around interviewers not filling out scorecards. With scorecards being customizable, we were able to design a template that works and that interviewers will fill out with meaningful data.

Great transition, however, some key features/integrations were not mentioned before signing

What do you like best? Great for process building, scaling, and reporting. Also, more aligned interview scoring for most unbiased results. What do you dislike? There is no Google Hangouts integration and email threads need to be exported from gmail in order to be visible in GH What problems are you solving with the product? What benefits have you realized? Better tracking and metrics for improved reporting. More automation such as the candidate survey. Scaling processes ...

Why You Should Use Greenhouse

What do you like best? It is easy to use. Very intuitive. Once you have it down, it is very powerful to use. Greenhouse can do all the heavy lifting you may want in an ATS. What do you dislike? -Customer service is lame. Takes too long for responses from tech support. GH needs to have live tech support at all times. - In the Reports section, GH needs to be less rigid in how you use your screen. Allow people to create how they want to show information on the screen and allow it ...

Greenhouse is an awesome ATS.

What do you like best? Greenhouse is very intuitive and easy to use on the applicant side as well as the employer side. What do you dislike? I don't have anything that I dislike about Greenhouse! Recommendations to others considering the product: We love Greenhouse! From implementation, to use, to check ins, the team has been so helpful in making sure we utilize everything Greenhouse has to offer. It's made screening candidates easier and the integrations have saved us so ...