GoTo Connect Reviews in June 2025: User Ratings, Pros & Cons

"So much better than traditional phone software"

What do you like best about GoTo Connect? Sounds tacky, but the first thing that I like about Jive is the price. We're used to spending thousands each month on a traditional phone system throughout our customer services and IT departments. Jive is a fraction of that cost. Also, its pretty simple to setup. We had the previous infrastructure of our cat5 cables and phone lines throughout the office, simply getting them plugged in was all we needed. Everything else was online.

"Salesperson misrepresented capabilities "

What do you like best about GoTo Connect? For example, I needed to keep the 2-digit extension numbers I currently have because they are printed on business cards and other places. That's just one example. Deciding to cancel during my "free 60 day trial" after determining the system will not in fact do what I need, I first sent an email requesting cancellation May 17, 2018. No response. I sent a follow up May 22 which was responded to on May 23rd saying it would be assigned to the ...

"Great performance at a great cost"

What do you like best about GoTo Connect? Before we switched to a VOIP phone system, I reviewed 7 other providers. I was tired of the a la cart pricing scemes, because it was going to be a pain to manage. Jive makes it to where everyone can have as little or as many features as I want them to, which makes management so much easier. Making the transition was great. You get a dedicated team that makes sure to get you answers. The system itself is so easy to use, I was able to set up most of ...

"Great experience!"

What do you like best about GoTo Connect? The advanced features of the phone and the service What do you dislike about GoTo Connect?

"Jive is Great"

What do you like best about GoTo Connect? Ease of use and Support is great. Real helpful and always understanding of your concernes What do you dislike about GoTo Connect?

"Jive Review"

What do you like best about GoTo Connect? Jive is really easy to set up and configure and has plenty of options that we didnt see when we were using freepbx. What do you dislike about GoTo Connect?

"Excellent"

What do you like best about GoTo Connect? Any issues I have, are always resolved and they provide nice incentives to existing customers. What do you dislike about GoTo Connect?

"great business"

What do you like best about GoTo Connect? Great phone service, and great customer service. I love the platform, very easy to use What do you dislike about GoTo Connect?

"Jive is Great"

What do you like best about GoTo Connect? Dial Plan management is simple. Easy to add new hardware. Wide support of phones. What do you dislike about GoTo Connect?

"Very satisfied after several years of quality service"

What do you like best about GoTo Connect? We have had a Jive hosted VoIP solution at more than 10 sites for several years. I continue to be very satisfied with the call quality as well as customer service and support.