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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 461-470 out of 497

AU

Anonymous User

12/14/21

5 out of 5

"Great Design"

What do you like best about Gorgias? It's well organized. I can connect it to shopify which makes my life so much easier. What do you dislike about Gorgias?

RG

Ronald G

12/14/21

5 out of 5

"Best platform for customer support"

What do you like best about Gorgias? Very user friendly and provides good analytics . What do you dislike about Gorgias?

AU

Anonymous User

12/14/21

5 out of 5

"Great platform, easy to use!"

What do you like best about Gorgias? Easy to use and monitor Customer service inquires What do you dislike about Gorgias?

AU

Anonymous User

12/14/21

5 out of 5

"Our sales team and customers love Gorgias, having all communications in one place is ideal!"

What do you like best about Gorgias? That we can respond to IG DM's and that we can the customer's order history from Shopify. What do you dislike about Gorgias?

KD

Kaitlin D

12/14/21

5 out of 5

"Excellent platform to use for small and growing businesses!"

What do you like best about Gorgias? I like being able to create private views! What do you dislike about Gorgias?

EM

Erika M

12/14/21

5 out of 5

"What a game changer!!"

What do you like best about Gorgias? We love the fact that we can have ALL our platforms on one app and not have to shuffle around. What do you dislike about Gorgias?

MC

Mannylyn C

12/13/21

5 out of 5

"User-Friendly Support Portal"

What do you like best about Gorgias? What I like best about Gorgias is that is allows you to create different rules, which other support tools don't have. I also like that they added a new help center feature as it really makes our life easier.

MK

Monica K

12/13/21

4.5 out of 5

"Better than Zendesk"

What do you like best about Gorgias? Gorgias is a very user-friendly, easy platform to do customer service. Our team is able to manage all our channels through Gorgias which makes it so much easier to keep track of all our interactions iwth our customers.

AU

Anonymous User

12/13/21

5 out of 5

"Tailored for ecomm"

What do you like best about Gorgias? The integrations are ideal for any Shopify store. Connects with all of our stores, loyalty platform, data platforms. Information is easily accessible and helps us provide a much more tailored customer experience.

LP

Luis P

12/13/21

4.5 out of 5

"Gorgias is making the customer support experience simple with their powerful platform"

What do you like best about Gorgias? I like that Gorgias has a very clean and user friendly interface while having really strong tools to make the CX job easier. It also integrates with most of the platforms we use on a daily basis.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].