9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 461-470 out of 497
AU
Anonymous User
12/14/21
"Our sales team and customers love Gorgias, having all communications in one place is ideal!"
What do you like best about Gorgias? That we can respond to IG DM's and that we can the customer's order history from Shopify. What do you dislike about Gorgias?
AU
Anonymous User
12/14/21
"Great platform, easy to use!"
What do you like best about Gorgias? Easy to use and monitor Customer service inquires What do you dislike about Gorgias?
RG
Ronald G
12/14/21
"Best platform for customer support"
What do you like best about Gorgias? Very user friendly and provides good analytics . What do you dislike about Gorgias?
AU
Anonymous User
12/14/21
"Easy to use"
What do you like best about Gorgias? Gorgias is easy to use! It allows us to manage inquiries easily, and we can create multiple agents to take on different types of tickets. It also integrates well with Gmail and Shopify and the mobile app is convenient.
KS
Katie S
12/14/21
"The constant support and integrations are perfect!"
What do you like best about Gorgias? The best thing about Gorgias is how quickly I can get in touch with someone when I have a problem. Also, being able to integrate Smile and Shopify so easily makes every interaction easier! I'm also a big fan of all the automation that's offered.
AU
Anonymous User
12/14/21
"Great Design"
What do you like best about Gorgias? It's well organized. I can connect it to shopify which makes my life so much easier. What do you dislike about Gorgias?
AU
Anonymous User
12/13/21
"Tailored for ecomm"
What do you like best about Gorgias? The integrations are ideal for any Shopify store. Connects with all of our stores, loyalty platform, data platforms. Information is easily accessible and helps us provide a much more tailored customer experience.
AU
Anonymous User
12/13/21
"Customer Service Support Made Easy"
What do you like best about Gorgias? Gorgias helps us minimize the number of tabs open for any ticket queries with their vast integrations with a lot of the major apps in Shopify. We can view, edit or create orders from Shopify in Gorgias which makes it easy for us to process without having to open multiple tabs.
MK
Monica K
12/13/21
"Better than Zendesk"
What do you like best about Gorgias? Gorgias is a very user-friendly, easy platform to do customer service. Our team is able to manage all our channels through Gorgias which makes it so much easier to keep track of all our interactions iwth our customers.
LP
Luis P
12/13/21
"Gorgias is making the customer support experience simple with their powerful platform"
What do you like best about Gorgias? I like that Gorgias has a very clean and user friendly interface while having really strong tools to make the CX job easier. It also integrates with most of the platforms we use on a daily basis.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].