9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 451-460 out of 497
HS
Huascar S
12/23/21
"Great features poor reporting"
What do you like best about Gorgias? The adaptability and integrations are extremely helpful. It's easy to jump in and filter conversations for different channels and views.
PS
Pranav S
12/21/21
"Saved us so much time and money!"
What do you like best about Gorgias? We've gotten to 7 figures in revenue with Gorgias with just my co-founder and I running it. Macros make it super quick to respond to customers.
AU
Anonymous User
12/21/21
"Scalable Customer Service Platform"
What do you like best about Gorgias? I like how scalable it truly can be. We grew from 2 CX employees to over 20 in 2-months, and adding in new employees in an organized and systematic way was seamless.Great for small teams and growing teams!
AU
Anonymous User
12/21/21
"Best CS helpdesk for retail/ecommerce brands"
What do you like best about Gorgias? Gorgias makes it easy for the brands I work with to seemlessly handle CS tickets and also create better experiences for their customers.
MP
Michael P
12/16/21
"Customer Service is Top Notch@"
What do you like best about Gorgias? Their agents are always eager to help out, even with my dumbest of questions. They usually have some pretty great answers as well!
AU
Anonymous User
12/16/21
"Gorgias"
What do you like best about Gorgias? Auto-responses and the sync with Shopify What do you dislike about Gorgias?
AU
Anonymous User
12/16/21
"Better than the Competitor"
What do you like best about Gorgias? I love how streamlined everything is when it comes to organization and the ability to tag tickets and filter as such. What do you dislike about Gorgias?
MF
Maria F
12/14/21
"great customer service!"
What do you like best about Gorgias? we have everything in one place in terms of orders from Shopify, returns, refunds, customers emails What do you dislike about Gorgias?
KD
Kaitlin D
12/14/21
"Excellent platform to use for small and growing businesses!"
What do you like best about Gorgias? I like being able to create private views! What do you dislike about Gorgias?
EM
Erika M
12/14/21
"What a game changer!!"
What do you like best about Gorgias? We love the fact that we can have ALL our platforms on one app and not have to shuffle around. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].