Gorgias Reviews in June 2026: User Ratings, Pros & Cons

"Gorgias is a no-brainer solution for Shopify stores!"

What do you like best about Gorgias? Gorgias has helped our team save time & resources by centralizing all of our customer interactions (email/phone/social) in one spot! Robust analytics give us all the data we need to back up critical support decisions. We've automated a lot of our work in a "human" way by leveraging their powerful customer sentiment/intent AI! The best part about this company is that they are extremely passionate about innovation and are constantly tweaking ...

"Best product we have used yet! great having everything all in one place."

What do you like best about Gorgias? Since we use Shopify as well as social media to handle many aspects of our business,it is wonderful to be able to handle everything all in one place.No need to have a million tabs open to slow you down.

"User-Friendly Support Portal"

What do you like best about Gorgias? What I like best about Gorgias is that is allows you to create different rules, which other support tools don't have. I also like that they added a new help center feature as it really makes our life easier.

"Loving Gorgias!"

What do you like best about Gorgias? We love the ease of the Shopify integration and completing tasks without having to have many tabs open. What do you dislike about Gorgias?

"Everything is condensed into one place. FB messenger, IG DM's, emails, website orders, etc."

What do you like best about Gorgias? I like that everything is all in one place What do you dislike about Gorgias?

"Gorgias is Gorgeous"

What do you like best about Gorgias? I love the modern look of Gorgias. The integration from Zendesk was quick and easy with minor issues. We were able to handle all messages for the sister companies as well. It made it easy to handle everything in one spot. Plus their support is amazing and handles issues in a timely manner. Oh and let's not forget that you can snooze your tickets.

"Gorgias review"

What do you like best about Gorgias? Everything is in one place and it's easy to navigate What do you dislike about Gorgias?

"Great all-in-one customer service platform"

What do you like best about Gorgias? Gorgias integrates with most of the applications we use across our e-commerce tech stack. This has been extremely beneficial for allowing our customer service team to gain access and insight to our customers within a single platform.

"Best CS Platform in the Market"

What do you like best about Gorgias? Gorgias is a 1-stop shop for building and managing relationships with your customers through a variety of customer service offerings. I leverage it daily with the brands I work with.

"Great for ticketing"

What do you like best about Gorgias? I like that its has easy access to to all our tickets. I enjoy being able easily find my tickets to handle customer disputes. What do you dislike about Gorgias?