9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 421-430 out of 497
PO
Peter O
04/05/22
"Attractive, easy to use CRM with excellent Shopify Integration"
What do you like best about Gorgias? I like how Shopify information is brought into customer interactions since it makes checking previous and current orders much easier. Organizing different emails as views has helped separate Notify Me pre-order information, appointments, and daily inquiries.
CW
carlynn w
04/05/22
"Great Platform"
What do you like best about Gorgias? Easy to use, great customer service, nicely laid out platform What do you dislike about Gorgias?
SH
Sarah H
04/05/22
"Great all round system with great support"
What do you like best about Gorgias? I like the ability to separate the views for different incoming enquiries and the ability to auto-close some tickets. The technical support is exceptional; the ability to chat to someone instantly from the team is beyond helpful and appreciated!
MH
Mika H
04/05/22
"Agent-Friendly CRM!"
What do you like best about Gorgias? We made the switch to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since making the switch!
AU
Anonymous User
04/05/22
"Makes my job easier!"
What do you like best about Gorgias? Ease of use from linking customer communications to their purchase history What do you dislike about Gorgias?
JJ
Joe J
04/05/22
"Lifesaver for any Manager"
What do you like best about Gorgias? It's given me the ability to really see what's going on by how quick emails,chats&calls are being taken care of to being able to have different tags to really get the nitty-gritty details of any order
CP
Chanta P
04/05/22
"Gorgias is super user friendly!"
What do you like best about Gorgias? I like the ease with which Gorgias integrates with the apps we use. I like that we can solve problems right in the platform without having to bounce around.
AU
Anonymous User
04/05/22
"Incredibly helpful software!"
What do you like best about Gorgias? The most helpful thing about Gorgias is the smart macros that help you save time in a myriad of ways: shave off minutes with auto-tagging, etc. etc! The possibilities are endless.
CH
Carolyn H
04/05/22
"Gorgias - Helping Us, Helping Customers"
What do you like best about Gorgias? Gorgias allows us to compile all of our communications, both in house, and with our customers via Instagram, Facebook, email and direct message. It's easy to use, easy to set up and works for us!
JN
James N
04/05/22
"Super streamlined and makes handing enquiries a breeze."
What do you like best about Gorgias? The best part or most using part of using the Gorgias platform is the Marcos function. We can isolate enquiries as well as respond extremely quickly thanks to machine learning and the use of macros.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].