9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 411-420 out of 497
AU
Anonymous User
04/05/22
"Great service, reliable"
What do you like best about Gorgias? I like that it's a straight-forward system and easy to train new employees on. What do you dislike about Gorgias?
JG
Jessica G
04/05/22
"Gorgias is our go-to customer service tool"
What do you like best about Gorgias? Not only has Gorgias developed a platform that adds ease and efficiency into answering customer tickets, chats, and calls, but it has robust tracking, tagging, and reporting tools that allows my team to show the value we bring through customer support. They are also a great team to work with, and we enjoy being partners and working on clients, together.
FM
Florian M
04/05/22
"Absolut Empfehlenswert!"
What do you like best about Gorgias? Wir benutzen seit ca. 2 Jahren gorgias und sind absolut beigeistert! Wir können es uns garnicht mehr vorstellen und Gorgias zu arbeiten, die Integrationen zu Shopify sind Top!
AU
Anonymous User
04/05/22
"Gorgias App All In One Convenient Customer Service Software"
What do you like best about Gorgias? Every Customer Service feature is in one convenient location including email, chat, phone. Also we can share with other team members about the progress of the ticket which makes internal communication very smooth. It also connects with our shopify store to easily pull up their account information and order history.
AU
Anonymous User
04/05/22
"Gorgias Review"
What do you like best about Gorgias? One user friendly platform for all inquries. What do you dislike about Gorgias?
EM
Eliza M
04/05/22
"Making customer service seamless"
What do you like best about Gorgias? I love that Gorgias has the ability to show all the information in one spot. Not only can I see the customers info, but the amount of orders and for how much. Gorgias also tracks all emails and holds closed out emails so I can always go back when a customer is making a claim
PO
Peter O
04/05/22
"Attractive, easy to use CRM with excellent Shopify Integration"
What do you like best about Gorgias? I like how Shopify information is brought into customer interactions since it makes checking previous and current orders much easier. Organizing different emails as views has helped separate Notify Me pre-order information, appointments, and daily inquiries.
AU
Anonymous User
04/05/22
"Gorgias is great!"
What do you like best about Gorgias? Gorgias is user-friendly, intuitive and makes tackling customer service as streamlined as possible! The Gorgias support team is also helpful in providing training and support along with handy resources for learning more about the system and the features it offers.
AU
Anonymous User
04/05/22
"Gorgias for CRM"
What do you like best about Gorgias? ease of use and excellent onboarding and support experiences. What do you dislike about Gorgias?
AU
Anonymous User
04/05/22
"Gorgias for CRM"
What do you like best about Gorgias? ease of use and excellent onboarding and support experiences. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].