Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Super streamlined and makes handing enquiries a breeze."

What do you like best about Gorgias? The best part or most using part of using the Gorgias platform is the Marcos function. We can isolate enquiries as well as respond extremely quickly thanks to machine learning and the use of macros.

"Gorgias is great for getting in touch with customers"

What do you like best about Gorgias? What I find most helpful is that it's really easy to use Gorgias What do you dislike about Gorgias?

"Gorgias is great!"

What do you like best about Gorgias? Gorgias is user-friendly, intuitive and makes tackling customer service as streamlined as possible! The Gorgias support team is also helpful in providing training and support along with handy resources for learning more about the system and the features it offers.

"Gorgias for CRM"

What do you like best about Gorgias? ease of use and excellent onboarding and support experiences. What do you dislike about Gorgias?

"Gorgias is our go-to customer service tool"

What do you like best about Gorgias? Not only has Gorgias developed a platform that adds ease and efficiency into answering customer tickets, chats, and calls, but it has robust tracking, tagging, and reporting tools that allows my team to show the value we bring through customer support. They are also a great team to work with, and we enjoy being partners and working on clients, together.

"Easy to use CRM tool with a ton of features."

What do you like best about Gorgias? The platform's deep integration with shopify. What do you dislike about Gorgias?

"All Your Customer Service In One Place"

What do you like best about Gorgias? Everything is integrated into one place. All of your emails, instagram comments, and even Klaviyo SMS conversations. What do you dislike about Gorgias?

"Gorgias has been an affordable, huge advantage to our Mythical Customer Care TM"

What do you like best about Gorgias? Integrates all our customer communication / integration channels (Attentive SMS, FB, Instagram, email, live chat, etc) What do you dislike about Gorgias?

"Gorgias Review"

What do you like best about Gorgias? One user friendly platform for all inquries. What do you dislike about Gorgias?

"Attractive, easy to use CRM with excellent Shopify Integration"

What do you like best about Gorgias? I like how Shopify information is brought into customer interactions since it makes checking previous and current orders much easier. Organizing different emails as views has helped separate Notify Me pre-order information, appointments, and daily inquiries.