9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 401-410 out of 497
AU
Anonymous User
04/05/22
"Great service, reliable"
What do you like best about Gorgias? I like that it's a straight-forward system and easy to train new employees on. What do you dislike about Gorgias?
DR
David R
04/05/22
"Integrates perfectly with Shopify!"
What do you like best about Gorgias? My favorite part of Gorgias is how seamlessly it integrates with Shopify and pulls all of the customer's information (Name, address, previous orders) into the side view.
LE
Lynsey E
04/05/22
"Gorgias has helped us so much!"
What do you like best about Gorgias? Everything in 1 place, the ability to chat, email, respond to social media in 1 place and keep everything so organized. What do you dislike about Gorgias?
LE
Lynsey E
04/05/22
"Gorgias has helped us so much!"
What do you like best about Gorgias? Everything in 1 place, the ability to chat, email, respond to social media in 1 place and keep everything so organized. What do you dislike about Gorgias?
AU
Anonymous User
04/05/22
"Best Customer Support Management tool for eComm"
What do you like best about Gorgias? Syncs multiple channels, great integrations with top, and most relevant ecomm apps/tools, and great support. What do you dislike about Gorgias?
AO
Amanda O
04/05/22
"Happy Help Desk"
What do you like best about Gorgias? Chat is very helpful, but our acct manager, Patrick V, is always eager to teach us something new and help us strengthen our account.
DR
David R
04/05/22
"Integrates perfectly with Shopify!"
What do you like best about Gorgias? My favorite part of Gorgias is how seamlessly it integrates with Shopify and pulls all of the customer's information (Name, address, previous orders) into the side view.
MH
Mika H
04/05/22
"Agent-Friendly CRM!"
What do you like best about Gorgias? We made the switch to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since making the switch!
PC
Peter C
04/05/22
"Responsive support team, continuously improving"
What do you like best about Gorgias? The support team is easy to get in touch with, responsive to questions and feedback. What do you dislike about Gorgias?
BS
Brandon S
04/05/22
"All Your Customer Service In One Place"
What do you like best about Gorgias? Everything is integrated into one place. All of your emails, instagram comments, and even Klaviyo SMS conversations. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].