9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 391-400 out of 497
AU
Anonymous User
04/06/22
"Great workflow"
What do you like best about Gorgias? Freedom in how to work with it/how to filter/how to assign. A great workflow when going through the tickets. What do you dislike about Gorgias?
AU
Anonymous User
04/06/22
"Great workflow"
What do you like best about Gorgias? Freedom in how to work with it/how to filter/how to assign. A great workflow when going through the tickets. What do you dislike about Gorgias?
AU
Anonymous User
04/06/22
"Best ticketing platform for start ups of all sizes"
What do you like best about Gorgias? The automation tools are top-notch. Having the ability to create extensive if, else, statements to tackle all of our needs was a blessing!
CC
Carlos C
04/06/22
"My experience has been good"
What do you like best about Gorgias? The graphic interface makes it easy to manage. The views and rules automate the process and allow us to help our customers in a much more efficient way. I also enjoy the way statistics are displayed. Building up reports using this information is quite easy.
BS
Bekkie S
04/06/22
"Gorgias really is gorgeous!"
What do you like best about Gorgias? Ease of adding new team members, and checking the statistics of the working team What do you dislike about Gorgias?
AU
Anonymous User
04/06/22
"Great alternative to Zendesk - cheaper, more flexible and less "corporate""
What do you like best about Gorgias? The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
MF
Marianne F
04/06/22
"Best CX platform I've used"
What do you like best about Gorgias? Gorgias is user friendly, and it's very easy to manage and train a team using this platform. The integrations help us manage customers' information from one place - It's a time saver.
AU
Anonymous User
04/05/22
"Gorgias review"
What do you like best about Gorgias? So many functions and tools, it's very useful What do you dislike about Gorgias?
AU
Anonymous User
04/05/22
"Best Customer Support Management tool for eComm"
What do you like best about Gorgias? Syncs multiple channels, great integrations with top, and most relevant ecomm apps/tools, and great support. What do you dislike about Gorgias?
PC
Peter C
04/05/22
"Responsive support team, continuously improving"
What do you like best about Gorgias? The support team is easy to get in touch with, responsive to questions and feedback. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].