9.6
SpotScore
Gorgias Reviews in November 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
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Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 391-400 out of 497
AU
Anonymous User
04/06/22
"Great workflow"
What do you like best about Gorgias? Freedom in how to work with it/how to filter/how to assign. A great workflow when going through the tickets. What do you dislike about Gorgias?
BS
Bekkie S
04/06/22
"Gorgias really is gorgeous!"
What do you like best about Gorgias? Ease of adding new team members, and checking the statistics of the working team What do you dislike about Gorgias?
MF
Marianne F
04/06/22
"Best CX platform I've used"
What do you like best about Gorgias? Gorgias is user friendly, and it's very easy to manage and train a team using this platform. The integrations help us manage customers' information from one place - It's a time saver.
KW
Kailani W
04/06/22
"Integrations are great!"
What do you like best about Gorgias? Lots of Integration available! Appreciate the availability of integration with ease. Programs such as Shopify and smile account info, directly in the ticket view is great!
CC
Carlos C
04/06/22
"My experience has been good"
What do you like best about Gorgias? The graphic interface makes it easy to manage. The views and rules automate the process and allow us to help our customers in a much more efficient way. I also enjoy the way statistics are displayed. Building up reports using this information is quite easy.
AU
Anonymous User
04/06/22
"Best ticketing platform for start ups of all sizes"
What do you like best about Gorgias? The automation tools are top-notch. Having the ability to create extensive if, else, statements to tackle all of our needs was a blessing!
AU
Anonymous User
04/06/22
"Great alternative to Zendesk - cheaper, more flexible and less "corporate""
What do you like best about Gorgias? The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
AU
Anonymous User
04/05/22
"Incredibly helpful software!"
What do you like best about Gorgias? The most helpful thing about Gorgias is the smart macros that help you save time in a myriad of ways: shave off minutes with auto-tagging, etc. etc! The possibilities are endless.
JG
Jessica G
04/05/22
"Gorgias is our go-to customer service tool"
What do you like best about Gorgias? Not only has Gorgias developed a platform that adds ease and efficiency into answering customer tickets, chats, and calls, but it has robust tracking, tagging, and reporting tools that allows my team to show the value we bring through customer support. They are also a great team to work with, and we enjoy being partners and working on clients, together.
RP
Reuben P
04/05/22
"Great Helpdesk for eCommerce - though a little pricy"
What do you like best about Gorgias? The integration with shopify is fantastic. Makes it efficient to respond to customers
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].