Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Gorgias really is gorgeous!"

What do you like best about Gorgias? Ease of adding new team members, and checking the statistics of the working team What do you dislike about Gorgias?

"Best CX platform I've used"

What do you like best about Gorgias? Gorgias is user friendly, and it's very easy to manage and train a team using this platform. The integrations help us manage customers' information from one place - It's a time saver.

"Integrations are great!"

What do you like best about Gorgias? Lots of Integration available! Appreciate the availability of integration with ease. Programs such as Shopify and smile account info, directly in the ticket view is great!

"My experience has been good"

What do you like best about Gorgias? The graphic interface makes it easy to manage. The views and rules automate the process and allow us to help our customers in a much more efficient way. I also enjoy the way statistics are displayed. Building up reports using this information is quite easy.

"Best ticketing platform for start ups of all sizes"

What do you like best about Gorgias? The automation tools are top-notch. Having the ability to create extensive if, else, statements to tackle all of our needs was a blessing!

"Great workflow"

What do you like best about Gorgias? Freedom in how to work with it/how to filter/how to assign. A great workflow when going through the tickets. What do you dislike about Gorgias?

"Great workflow"

What do you like best about Gorgias? Freedom in how to work with it/how to filter/how to assign. A great workflow when going through the tickets. What do you dislike about Gorgias?

"Making customer service seamless"

What do you like best about Gorgias? I love that Gorgias has the ability to show all the information in one spot. Not only can I see the customers info, but the amount of orders and for how much. Gorgias also tracks all emails and holds closed out emails so I can always go back when a customer is making a claim

"Gorgias - Helping Us, Helping Customers"

What do you like best about Gorgias? Gorgias allows us to compile all of our communications, both in house, and with our customers via Instagram, Facebook, email and direct message. It's easy to use, easy to set up and works for us!

"Gorgias is our go-to customer service tool"

What do you like best about Gorgias? Not only has Gorgias developed a platform that adds ease and efficiency into answering customer tickets, chats, and calls, but it has robust tracking, tagging, and reporting tools that allows my team to show the value we bring through customer support. They are also a great team to work with, and we enjoy being partners and working on clients, together.