9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 371-380 out of 497
AU
Anonymous User
04/12/22
"Excellent Platform!!"
What do you like best about Gorgias? Makes day-to-day ticket management simplified and easy to track what is happening + love that it integrates directly with Shopify. We switched over from Freshdesk and it solved all of our pain-points very well.
MJ
Maya J
04/12/22
"Makes CS so much more intuitive"
What do you like best about Gorgias? I love the vast amount of integrations and actions that can be completed via the macros. What do you dislike about Gorgias?
AU
Anonymous User
04/11/22
"Streamlined Customer Service"
What do you like best about Gorgias? Ability to have customer messages from multiple sources come into one platform for processing. We are able to bring in Google Voice, ChannelReply/Amazon, social media tickets.
PV
Piery V
04/08/22
"Its very user friendly"
What do you like best about Gorgias? How easy it is to use, and how it makes my job easier. What do you dislike about Gorgias?
RB
Ryan B
04/08/22
"The best review platform for ecommerce"
What do you like best about Gorgias? We love the seamless integration with Shopify and the other leading eCommerce apps. This allows our agents to work so much quicker and more efficiently straight in Gorgias without having to move back and forth between everything.
CM
Charlotte M
04/07/22
"Best CRM on the market!"
What do you like best about Gorgias? Gorgias wants to develop and tailor-make experiences for its users which suits our entrepreneurial business and our rapid growth. Our customers can quickly be assisted at a high quality while keeping our cost to serve low.
AU
Anonymous User
04/07/22
"Love this tool - and it's partner ecosystem"
What do you like best about Gorgias? Very user-friendly, and allows for unlimited users. I also love that they bought out my contract with Zendesk, so I was able to integrate it right away and start realizing the benefits.
CP
Charlie P
04/07/22
"Top-notch"
What do you like best about Gorgias? All the integrations that seem to never end. Every quarter Gorgias is announcing new integrations to help all their clients with all the platforms we rely on. The Roadmap is a great community-driven way to take feedback and elevate the highest-demanded requests and prioritize upcoming additions.
BT
Bjarni T
04/07/22
"Im actually speechless, word cannot describe how grateful I am for Gorgias"
What do you like best about Gorgias? Im able to answer all my customer tickets so fast and organize them. So there is never an issue with unanswered tickets and it is all done so fast that my customers are really happy. Also it helps so much to be able to control everything with tags. For me the most important thing is being able to spend as little time as possible on customer service,
IA
Isobel A
04/07/22
"Makes customer service easy , efficient and effective"
What do you like best about Gorgias? The best bits about Gorgias: -> You can see when other agents are looking at a ticket
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].