9.6
SpotScore
Gorgias Reviews in November 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
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Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 371-380 out of 497
AH
Abis H
04/12/22
"Total Package for Customer Support Team"
What do you like best about Gorgias? It integrates with all apps we use. We enjoy the vertical integration, it helps use solves issues fast and team saves time.
MJ
Maya J
04/12/22
"Makes CS so much more intuitive"
What do you like best about Gorgias? I love the vast amount of integrations and actions that can be completed via the macros. What do you dislike about Gorgias?
AU
Anonymous User
04/11/22
"Streamlined Customer Service"
What do you like best about Gorgias? Ability to have customer messages from multiple sources come into one platform for processing. We are able to bring in Google Voice, ChannelReply/Amazon, social media tickets.
RB
Ryan B
04/08/22
"The best review platform for ecommerce"
What do you like best about Gorgias? We love the seamless integration with Shopify and the other leading eCommerce apps. This allows our agents to work so much quicker and more efficiently straight in Gorgias without having to move back and forth between everything.
PV
Piery V
04/08/22
"Its very user friendly"
What do you like best about Gorgias? How easy it is to use, and how it makes my job easier. What do you dislike about Gorgias?
AU
Anonymous User
04/07/22
"Gorgias Review"
What do you like best about Gorgias? The simplistic design of Gorgias is friendly for newcomers to the platform. We also appreciate the "Rules" functionality to help streamline our workflow and reduce the need for agent intervention.
AU
Anonymous User
04/07/22
"Great way to organize your customer service points of contact"
What do you like best about Gorgias? Having all emails and social media points of contact in one place is so helpful for staying on top of any and all customer needs.
BT
Bjarni T
04/07/22
"Im actually speechless, word cannot describe how grateful I am for Gorgias"
What do you like best about Gorgias? Im able to answer all my customer tickets so fast and organize them. So there is never an issue with unanswered tickets and it is all done so fast that my customers are really happy. Also it helps so much to be able to control everything with tags. For me the most important thing is being able to spend as little time as possible on customer service,
AU
Anonymous User
04/07/22
"Love this tool - and it's partner ecosystem"
What do you like best about Gorgias? Very user-friendly, and allows for unlimited users. I also love that they bought out my contract with Zendesk, so I was able to integrate it right away and start realizing the benefits.
CM
Charlotte M
04/07/22
"Best CRM on the market!"
What do you like best about Gorgias? Gorgias wants to develop and tailor-make experiences for its users which suits our entrepreneurial business and our rapid growth. Our customers can quickly be assisted at a high quality while keeping our cost to serve low.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].