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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 361-370 out of 497

SS

Steve S

04/12/22

4 out of 5

"Not bad"

What do you like best about Gorgias? All messages in one place. Easy to find the last message. What do you dislike about Gorgias?

AH

Abis H

04/12/22

5 out of 5

"Total Package for Customer Support Team"

What do you like best about Gorgias? It integrates with all apps we use. We enjoy the vertical integration, it helps use solves issues fast and team saves time.

AU

Anonymous User

04/12/22

5 out of 5

"Gorgias is gorgeous!"

What do you like best about Gorgias? It's so easy to integrate everything I need, as well as the ease of use in general. What do you dislike about Gorgias?

AU

Anonymous User

04/12/22

5 out of 5

"In comparison to other platforms such as Freshdesk, Gorgias reigns supreme."

What do you like best about Gorgias? I love how easy it is to work within a team environment and with multiple users. What do you dislike about Gorgias?

PL

Peter L

04/12/22

5 out of 5

"Best customer service solution! Hands down!"

What do you like best about Gorgias? Gorgias has been integral to our company's success and enables us to easily and efficiently manage all customer enquiries from both email, social, as well as live chat. We love the countless features including macros, autoresponders and useful integrations. We also love that we can use the one platform for all of our businesses.

EJ

Elle J

04/12/22

4 out of 5

"Gorgias has been amazing for our small company!"

What do you like best about Gorgias? Consolidating all customer inquiries! We are able to see all past customer communications in one place What do you dislike about Gorgias?

AR

Abdul R

04/12/22

4 out of 5

"Integration with Shopify is great!"

What do you like best about Gorgias? Integration with Shopify is great, when we are answering a ticket we can know the status of the customer in a quick glance

AU

Anonymous User

04/12/22

4.5 out of 5

"Excellent Platform!!"

What do you like best about Gorgias? Makes day-to-day ticket management simplified and easy to track what is happening + love that it integrates directly with Shopify. We switched over from Freshdesk and it solved all of our pain-points very well.

MJ

Maya J

04/12/22

4.5 out of 5

"Makes CS so much more intuitive"

What do you like best about Gorgias? I love the vast amount of integrations and actions that can be completed via the macros. What do you dislike about Gorgias?

KL

Krishna L

04/12/22

4 out of 5

"User friendly"

What do you like best about Gorgias? The stats and metrics are easy to read and navigate. What do you dislike about Gorgias?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].