Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Great platform - integration friendly"

What do you like best about Gorgias? Selecting apps from the app store. Easy Shopify integration. What do you dislike about Gorgias?

"Useful for small businesses"

What do you like best about Gorgias? Pulls relevant data from Shopify. All customer info in one place. Easy to clear emails/tickets. What do you dislike about Gorgias?

"Top-notch"

What do you like best about Gorgias? All the integrations that seem to never end. Every quarter Gorgias is announcing new integrations to help all their clients with all the platforms we rely on. The Roadmap is a great community-driven way to take feedback and elevate the highest-demanded requests and prioritize upcoming additions.

"Best CRM on the market!"

What do you like best about Gorgias? Gorgias wants to develop and tailor-make experiences for its users which suits our entrepreneurial business and our rapid growth. Our customers can quickly be assisted at a high quality while keeping our cost to serve low.

"Love this tool - and it's partner ecosystem"

What do you like best about Gorgias? Very user-friendly, and allows for unlimited users. I also love that they bought out my contract with Zendesk, so I was able to integrate it right away and start realizing the benefits.

"Im actually speechless, word cannot describe how grateful I am for Gorgias"

What do you like best about Gorgias? Im able to answer all my customer tickets so fast and organize them. So there is never an issue with unanswered tickets and it is all done so fast that my customers are really happy. Also it helps so much to be able to control everything with tags. For me the most important thing is being able to spend as little time as possible on customer service,

"Makes customer service easy , efficient and effective"

What do you like best about Gorgias? The best bits about Gorgias: -> You can see when other agents are looking at a ticket

"Gorgias makes CS convenient for all of our platforms"

What do you like best about Gorgias? Convenience. Gorgias handles all of our platforms fairly easily and without duplication issues for multiple users What do you dislike about Gorgias?

"Useful for small businesses"

What do you like best about Gorgias? Pulls relevant data from Shopify. All customer info in one place. Easy to clear emails/tickets. What do you dislike about Gorgias?

"Best CX platform I've used"

What do you like best about Gorgias? Gorgias is user friendly, and it's very easy to manage and train a team using this platform. The integrations help us manage customers' information from one place - It's a time saver.