9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 351-360 out of 497
KB
Karen B
04/13/22
"Great way to keep track of customer service tickets"
What do you like best about Gorgias? I can assign tickets to the right people and all channels are coming through in one place What do you dislike about Gorgias?
BC
Brittany C
04/12/22
"Helpful!"
What do you like best about Gorgias? It is easy to have everything in one place. What do you dislike about Gorgias?
AU
Anonymous User
04/12/22
"10/10 yessss"
What do you like best about Gorgias? I love the ability to integrate so many Different apps and channels into one space to manage all things CX - What do you dislike about Gorgias?
AU
Anonymous User
04/12/22
"Decent, easy to navigate"
What do you like best about Gorgias? The macros has features where it can talk directly with shopify, which is very convenient. What do you dislike about Gorgias?
AU
Anonymous User
04/12/22
"Gorgias is gorgeous!"
What do you like best about Gorgias? It's so easy to integrate everything I need, as well as the ease of use in general. What do you dislike about Gorgias?
AU
Anonymous User
04/12/22
"Highly recommend"
What do you like best about Gorgias? This platform makes its so easy to organize incoming messages, assign to team members, and be able to answer DMs and messages from social media. Learning that a new integration is coming out to include SMS and phone is amazing!
MJ
Madeleine J
04/12/22
"Gorgias Experience"
What do you like best about Gorgias? I manage Customer Service for a small company that's growing like crazy! Gorgias has helped our team so much with the organization of tickets and drastically lowering our response time! Our customers are noticeably more satisfied with our quick responses!
AH
Abis H
04/12/22
"Total Package for Customer Support Team"
What do you like best about Gorgias? It integrates with all apps we use. We enjoy the vertical integration, it helps use solves issues fast and team saves time.
AU
Anonymous User
04/12/22
"Very easy to navigate. And great for multiple users."
What do you like best about Gorgias? We have multiple staff that use Gorgias and I can appreciate that everyone can see who's accountable for which responses and it makes it super streamline for everyone to see how many open tickets they have every morning and afternoon. It helps with managing time at the business. We have 1 person who maintains the tickets but they do pass things off to others in case the response needs a little more context. And the macros make response time much faster ...
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AU
Anonymous User
04/12/22
"In comparison to other platforms such as Freshdesk, Gorgias reigns supreme."
What do you like best about Gorgias? I love how easy it is to work within a team environment and with multiple users. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].