Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Didn't know how good it could be!"

What do you like best about Gorgias? All our messages and social media platforms are in one easy convenient location. The new phone feature is great, especially since our team works from home and lives states away from each other.

"Total Package for Customer Support Team"

What do you like best about Gorgias? It integrates with all apps we use. We enjoy the vertical integration, it helps use solves issues fast and team saves time.

"Gorgias Experience"

What do you like best about Gorgias? I manage Customer Service for a small company that's growing like crazy! Gorgias has helped our team so much with the organization of tickets and drastically lowering our response time! Our customers are noticeably more satisfied with our quick responses!

"10/10 yessss"

What do you like best about Gorgias? I love the ability to integrate so many Different apps and channels into one space to manage all things CX - What do you dislike about Gorgias?

"Gorgias is gorgeous!"

What do you like best about Gorgias? It's so easy to integrate everything I need, as well as the ease of use in general. What do you dislike about Gorgias?

"Highly recommend"

What do you like best about Gorgias? This platform makes its so easy to organize incoming messages, assign to team members, and be able to answer DMs and messages from social media. Learning that a new integration is coming out to include SMS and phone is amazing!

"Very easy to navigate. And great for multiple users."

What do you like best about Gorgias? We have multiple staff that use Gorgias and I can appreciate that everyone can see who's accountable for which responses and it makes it super streamline for everyone to see how many open tickets they have every morning and afternoon. It helps with managing time at the business. We have 1 person who maintains the tickets but they do pass things off to others in case the response needs a little more context. And the macros make response time much faster ...

"In comparison to other platforms such as Freshdesk, Gorgias reigns supreme."

What do you like best about Gorgias? I love how easy it is to work within a team environment and with multiple users. What do you dislike about Gorgias?

"Best customer service solution! Hands down!"

What do you like best about Gorgias? Gorgias has been integral to our company's success and enables us to easily and efficiently manage all customer enquiries from both email, social, as well as live chat. We love the countless features including macros, autoresponders and useful integrations. We also love that we can use the one platform for all of our businesses.

"Excellent Platform!!"

What do you like best about Gorgias? Makes day-to-day ticket management simplified and easy to track what is happening + love that it integrates directly with Shopify. We switched over from Freshdesk and it solved all of our pain-points very well.