9.6
SpotScore
Gorgias Reviews in November 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
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Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 351-360 out of 497
JK
James K
04/13/22
"Didn't know how good it could be!"
What do you like best about Gorgias? All our messages and social media platforms are in one easy convenient location. The new phone feature is great, especially since our team works from home and lives states away from each other.
AU
Anonymous User
04/12/22
"10/10 yessss"
What do you like best about Gorgias? I love the ability to integrate so many Different apps and channels into one space to manage all things CX - What do you dislike about Gorgias?
MJ
Madeleine J
04/12/22
"Gorgias Experience"
What do you like best about Gorgias? I manage Customer Service for a small company that's growing like crazy! Gorgias has helped our team so much with the organization of tickets and drastically lowering our response time! Our customers are noticeably more satisfied with our quick responses!
AR
Abdul R
04/12/22
"Integration with Shopify is great!"
What do you like best about Gorgias? Integration with Shopify is great, when we are answering a ticket we can know the status of the customer in a quick glance
AU
Anonymous User
04/12/22
"Gorgias is gorgeous!"
What do you like best about Gorgias? It's so easy to integrate everything I need, as well as the ease of use in general. What do you dislike about Gorgias?
SS
Steve S
04/12/22
"Not bad"
What do you like best about Gorgias? All messages in one place. Easy to find the last message. What do you dislike about Gorgias?
AU
Anonymous User
04/12/22
"Highly recommend"
What do you like best about Gorgias? This platform makes its so easy to organize incoming messages, assign to team members, and be able to answer DMs and messages from social media. Learning that a new integration is coming out to include SMS and phone is amazing!
AU
Anonymous User
04/12/22
"Simple platform, still needs a couple tweaks."
What do you like best about Gorgias? Love that it's very user friendly and the UI is simple. What do you dislike about Gorgias?
AU
Anonymous User
04/12/22
"Very easy to navigate. And great for multiple users."
What do you like best about Gorgias? We have multiple staff that use Gorgias and I can appreciate that everyone can see who's accountable for which responses and it makes it super streamline for everyone to see how many open tickets they have every morning and afternoon. It helps with managing time at the business. We have 1 person who maintains the tickets but they do pass things off to others in case the response needs a little more context. And the macros make response time much faster ...
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KL
Krishna L
04/12/22
"User friendly"
What do you like best about Gorgias? The stats and metrics are easy to read and navigate. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].