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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 341-350 out of 497

GD

Greg D

04/18/22

4 out of 5

"It's okay."

What do you like best about Gorgias? Highly customizable as far as different views are concerned. Easy enough to navigate. We use Magento with this software and it doesn't always connect customer accounts.

AU

Anonymous User

04/18/22

3.5 out of 5

"I think it’s good but at times it’s frustrating to use."

What do you like best about Gorgias? The macros and autofill fields that make replying to customers easy and fast. What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

3.5 out of 5

"Easy to use"

What do you like best about Gorgias? Its easy to use and user friendly. Connects to the different apps easily. What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

3.5 out of 5

"I think it’s good but at times it’s frustrating to use."

What do you like best about Gorgias? The macros and autofill fields that make replying to customers easy and fast. What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

3.5 out of 5

"Easy to use"

What do you like best about Gorgias? Its easy to use and user friendly. Connects to the different apps easily. What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

2.5 out of 5

"Great UI, but not the most accessible between various platforms/sites"

What do you like best about Gorgias? UI looks really clean and nice! The clarity and clean aspect that the platform has on hand really help with workflow and straightforward accessibility.

AU

Anonymous User

04/18/22

2.5 out of 5

"Passive use"

What do you like best about Gorgias? I like that it can limit to other softwares. What do you dislike about Gorgias?

TR

Tammy R

04/14/22

5 out of 5

"Love Gorgias"

What do you like best about Gorgias? Gorgis has totally streamlined all our CS needs. We now communicate much better internally on tickets and get back to customers faster. It saves us so much time too! Highly recommend!

NH

Natalie H

04/14/22

5 out of 5

"Best help desk"

What do you like best about Gorgias? The easibility of it. Also the analytics of it all. It give great feedback on agents, on reviews. It hooks up to so many apps and Shopify. It's amazing.

KB

Karen B

04/13/22

5 out of 5

"Great way to keep track of customer service tickets"

What do you like best about Gorgias? I can assign tickets to the right people and all channels are coming through in one place What do you dislike about Gorgias?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].