9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 341-350 out of 497
AU
Anonymous User
04/18/22
"I think it’s good but at times it’s frustrating to use."
What do you like best about Gorgias? The macros and autofill fields that make replying to customers easy and fast. What do you dislike about Gorgias?
GD
Greg D
04/18/22
"It's okay."
What do you like best about Gorgias? Highly customizable as far as different views are concerned. Easy enough to navigate. We use Magento with this software and it doesn't always connect customer accounts.
YS
Yosbany S
04/18/22
"Super Easy To Use"
What do you like best about Gorgias? How easy and how many options the platform is to use. What do you dislike about Gorgias?
AU
Anonymous User
04/18/22
"Easy to use"
What do you like best about Gorgias? Its easy to use and user friendly. Connects to the different apps easily. What do you dislike about Gorgias?
AU
Anonymous User
04/18/22
"Fantastic thorough training."
What do you like best about Gorgias? Simple easy layout with plenty of options to customise and make it bespoke to your business or personal customer service style.
AU
Anonymous User
04/18/22
"Director of Growth"
What do you like best about Gorgias? Very easy to use and skill up... great reporting functionality What do you dislike about Gorgias?
AW
Ashley W
04/18/22
"This program just makes sense"
What do you like best about Gorgias? I like the efficiency of having all of our platforms in one place. I also that there's no more guesswork necessary on who answered what tickets on each platform.
NH
Natalie H
04/14/22
"Best help desk"
What do you like best about Gorgias? The easibility of it. Also the analytics of it all. It give great feedback on agents, on reviews. It hooks up to so many apps and Shopify. It's amazing.
TR
Tammy R
04/14/22
"Love Gorgias"
What do you like best about Gorgias? Gorgis has totally streamlined all our CS needs. We now communicate much better internally on tickets and get back to customers faster. It saves us so much time too! Highly recommend!
JK
James K
04/13/22
"Didn't know how good it could be!"
What do you like best about Gorgias? All our messages and social media platforms are in one easy convenient location. The new phone feature is great, especially since our team works from home and lives states away from each other.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].