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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 331-340 out of 497

AU

Anonymous User

04/18/22

5 out of 5

"the capabilities and the smooth operation"

What do you like best about Gorgias? being able to merge customer data and the ability to create reshipments/refunds etc directly through the shopify link-up What do you dislike about Gorgias?

BC

Bernice C

04/18/22

5 out of 5

"Excellent tool for business!!"

What do you like best about Gorgias? I love the support we get from Gorgias when it comes to make things easier for internal communications and reports, not to mention the way that all the tags help to organize the open tickets on customer service as well as those pending follow-ups from our company.

AU

Anonymous User

04/18/22

4.5 out of 5

"Great tool overall but I would say that the search functionality can be improved."

What do you like best about Gorgias? The new Macro suggestion is super useful and the capability to edit orders from gorgias ticket is helpful. What do you dislike about Gorgias?

VL

Vincent L

04/18/22

4.5 out of 5

"Customer Service of the Future"

What do you like best about Gorgias? From sales to onboarding everyone was super knowledgeable and helpful. The social integrations and capabilities made it a no-brainer for us.

AU

Anonymous User

04/18/22

4.5 out of 5

"Easy and user friendly!"

What do you like best about Gorgias? The on-screen virtual trainer. Very helpful. What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

4.5 out of 5

"Great tool overall but I would say that the search functionality can be improved."

What do you like best about Gorgias? The new Macro suggestion is super useful and the capability to edit orders from gorgias ticket is helpful. What do you dislike about Gorgias?

VL

Vincent L

04/18/22

4.5 out of 5

"Customer Service of the Future"

What do you like best about Gorgias? From sales to onboarding everyone was super knowledgeable and helpful. The social integrations and capabilities made it a no-brainer for us.

AU

Anonymous User

04/18/22

4.5 out of 5

"Easy and user friendly!"

What do you like best about Gorgias? The on-screen virtual trainer. Very helpful. What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

4 out of 5

"Great Training for Great Software"

What do you like best about Gorgias? The platform is very intuitive and the workflow is very easy to understand. What do you dislike about Gorgias?

MC

Marnella Clarize V

04/18/22

4 out of 5

"Comprehensive customer service platform"

What do you like best about Gorgias? Shopify, Okendo and Social Media Integration What do you dislike about Gorgias?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].