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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 321-330 out of 497

AU

Anonymous User

04/18/22

5 out of 5

"Very useful!"

What do you like best about Gorgias? Good to have all communication sources in one platform. What do you dislike about Gorgias?

BC

Bernice C

04/18/22

5 out of 5

"Excellent tool for business!!"

What do you like best about Gorgias? I love the support we get from Gorgias when it comes to make things easier for internal communications and reports, not to mention the way that all the tags help to organize the open tickets on customer service as well as those pending follow-ups from our company.

DC

Dalia C

04/18/22

5 out of 5

"Loving Gorgias!"

What do you like best about Gorgias? I love how seamless it is to quickly resolve customer issues. I also love that I don't have to leave the platform to refund customers. Everything that I need is within Gorgias.

AU

Anonymous User

04/18/22

4.5 out of 5

"Great tool overall but I would say that the search functionality can be improved."

What do you like best about Gorgias? The new Macro suggestion is super useful and the capability to edit orders from gorgias ticket is helpful. What do you dislike about Gorgias?

MC

Marnella Clarize V

04/18/22

4 out of 5

"Comprehensive customer service platform"

What do you like best about Gorgias? Shopify, Okendo and Social Media Integration What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

2.5 out of 5

"Great UI, but not the most accessible between various platforms/sites"

What do you like best about Gorgias? UI looks really clean and nice! The clarity and clean aspect that the platform has on hand really help with workflow and straightforward accessibility.

CH

Casey H

04/18/22

5 out of 5

"Simple, efficient, and advanced"

What do you like best about Gorgias? I like that you can write a response and automate action items. What do you dislike about Gorgias?

SS

Stefanie S

04/18/22

5 out of 5

"Wonderful experience! Great team at Gorgias, very helpful and knowledgeable!"

What do you like best about Gorgias? So far, we are still setting up, the team at Gorgias is helping all along the way with everything we want to see Gorgias do for us! They are knowledgeable and available!

AU

Anonymous User

04/18/22

4 out of 5

"Great Training for Great Software"

What do you like best about Gorgias? The platform is very intuitive and the workflow is very easy to understand. What do you dislike about Gorgias?

AU

Anonymous User

04/18/22

4.5 out of 5

"Great tool overall but I would say that the search functionality can be improved."

What do you like best about Gorgias? The new Macro suggestion is super useful and the capability to edit orders from gorgias ticket is helpful. What do you dislike about Gorgias?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].