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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2026: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.6

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Gorgias Reviews & Ratings

4.6

Excellent

Based on 499 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

Spotsaas Editor’s POV

Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more

Gorgias pros and cons

  • Centralized customer interactions

  • Efficient communication

  • Detailed customer insights

  • User-friendly interface

  • Limited third-party integrations

  • Basic reporting features

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Showing 301-310 out of 497

BL

Barbara L

04/19/22

4 out of 5

"Great Tool"

What do you like best about Gorgias? Easy to custom, integrated with shopify. What do you dislike about Gorgias?

AU

Anonymous User

04/19/22

4.5 out of 5

"Huge Improvement Over Competetors"

What do you like best about Gorgias? the integration of shopify is super convenient and helpful. I can do so much from within the app, and don't need to tab out. As someone who occasionally uses voice control due to carpal tunnel it's very helpful to stay within the same window.

LE

Leah E

04/19/22

4 out of 5

"Easy to Use"

What do you like best about Gorgias? Gorgias is an easy-to-use platform. Set up a lot like Discord, it's very straightforward and efficient. What do you dislike about Gorgias?

RL

Richard L

04/19/22

4 out of 5

"Review of the onboarding training"

What do you like best about Gorgias? Good product to get back to customers with any questions, queries etc. Awesome you can track everything from them in the past too.

AU

Anonymous User

04/19/22

4.5 out of 5

"Great platform and great training modules provided"

What do you like best about Gorgias? How easy it is to use and the training provided only makes things easier What do you dislike about Gorgias?

AU

Anonymous User

04/19/22

4 out of 5

"They thought of everything!"

What do you like best about Gorgias? Using Gorgias is very simple, while the product completes many complex tasks that were manual processes on other platforms. The interface is familiar and digestible.

AU

Anonymous User

04/19/22

4 out of 5

"Game Changing"

What do you like best about Gorgias? Easy, one stop for all emails and chats. What do you dislike about Gorgias?

AU

Anonymous User

04/19/22

4.5 out of 5

"Huge Improvement Over Competetors"

What do you like best about Gorgias? the integration of shopify is super convenient and helpful. I can do so much from within the app, and don't need to tab out. As someone who occasionally uses voice control due to carpal tunnel it's very helpful to stay within the same window.

AU

Anonymous User

04/19/22

4.5 out of 5

"Great platform and great training modules provided"

What do you like best about Gorgias? How easy it is to use and the training provided only makes things easier What do you dislike about Gorgias?

AU

Anonymous User

04/19/22

5 out of 5

"It was very easy to navigate and user friendly"

What do you like best about Gorgias? The explanation videos and quizzes were extremely helpful. What do you dislike about Gorgias?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].