Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Pretty Great"

What do you like best about Gorgias? No switching between different channels, all in one place What do you dislike about Gorgias?

"Gorgias is super interactive! Very easy to learn and at the same time very unique."

What do you like best about Gorgias? I like the interactive part of Gorgias!! What do you dislike about Gorgias?

"Excellent tool to handle customers emails"

What do you like best about Gorgias? The ticketing system and macro feature. You can see the new emails as unnasigned tickets and you can use simply macro to respond to customers.

"Great tool for customer service!"

What do you like best about Gorgias? the way we can integrate all our sources of communication with the customer and divide it in the team What do you dislike about Gorgias?

"Easy to use and keeps things organized"

What do you like best about Gorgias? Being the sole contact for customer service, I often have similar questions come in and being able to use the macros makes my job not only easier, but I can respond to customers much faster!

"Great Experience"

What do you like best about Gorgias? I love the support provided by the Gorgias team. Once it is set up the way you like, it is simple to use. What do you dislike about Gorgias?

"Easy usage"

What do you like best about Gorgias? Able to access shopify without changing to a different view. The function to capture the typing history is helpful to shorten the time to complete the sentence.

"very quick to navigate"

What do you like best about Gorgias? gorgias help us quickly follow up with the ongoing issue by snoozing you tickets. User friendly platform and can be self thought.

"Great Experience So Far"

What do you like best about Gorgias? I like the user-friendly layout the most. What do you dislike about Gorgias?

"Gorgias makes work better and easy"

What do you like best about Gorgias? The macro and private views makes work smooth What do you dislike about Gorgias?