9.6
SpotScore
Gorgias Reviews in November 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
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Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 211-220 out of 497
AU
Anonymous User
05/31/22
"This Platform Brings Your CX to the Next Level"
What do you like best about Gorgias? I love the interface of Gorgias and how easy it is to navigate to each available feature of Gorgias. Being able to see a comprehensive view of the customer, reference pre-written macros, and even snoozing tickets are just some of the few features from Gorgias that I love.
AU
Anonymous User
05/31/22
"Great Experience With Gorgias"
What do you like best about Gorgias? Easy to access and friendly tech support Ease of use What do you dislike about Gorgias?
PB
Pete B
05/31/22
"Gorgias Review"
What do you like best about Gorgias? Gorgias has a nice workflow, it's nice having all communication and details for a given order or issue all in one place and being able to link to things like Slack using Zapier.
SD
Sigmund D
05/30/22
"Easy to Use But Not the Best Solution for Chats"
What do you like best about Gorgias? Easy to use and intuitive and can be integrated to other apps, accessible customer support with active notification What do you dislike about Gorgias?
AU
Anonymous User
05/24/22
"Gorgias is simple. The interface is simple and easy to understand."
What do you like best about Gorgias? The interface and how you can easily change a reply via email, chat or social media without exchanging tab, or open a new ticket.
AU
Anonymous User
05/23/22
"Gorgias has helped us have a better costumer support!"
What do you like best about Gorgias? It's really user friendly and their customer support helps you make the set-up easier What do you dislike about Gorgias?
KB
Kirsten B
05/19/22
"Very User friendly and constantly getting better!"
What do you like best about Gorgias? It's very user-friendly and has tons of features for you to keep track of the statistics of all the agents as well as their workload.
AU
Anonymous User
05/18/22
"Customer Service Rep"
What do you like best about Gorgias? The functionality of the program. Friendly site. What do you dislike about Gorgias?
AU
Anonymous User
05/15/22
"Great since everything was accessible on gorgias"
What do you like best about Gorgias? It gives me an easy job since every process is already accessible, like creating an order, checking the status of the order and it will allow us to schedule/snooze the customer if we need to do follow-up. It gives us the ability to monitor our survey satisfaction.
JR
Jaime R
05/10/22
"Everything is Gorgias :)"
What do you like best about Gorgias? These training sessions are the perfect length and are self-paced. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].