Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Gorgias is Amazing"

What do you like best about Gorgias? Everything is very expedited and intuitive. What do you dislike about Gorgias?

"Central hub for all customer communications, automate, analyse and level up your customer service!"

What do you like best about Gorgias? Ability to pull all customer communication channels into one platform. Very useful for teams managing multiple channels/stores across a number of agents. Further enables cross-working and shared views so that all members of the Customer Service team have insight into on-going customer situations. Constantly improving product offering and regular new features launched. Active community and weekly calls with Gorgias team for various learning opportunities ...

"Great Experience With Gorgias"

What do you like best about Gorgias? Easy to access and friendly tech support Ease of use What do you dislike about Gorgias?

"Easy to Use But Not the Best Solution for Chats"

What do you like best about Gorgias? Easy to use and intuitive and can be integrated to other apps, accessible customer support with active notification What do you dislike about Gorgias?

"Gorgias is simple. The interface is simple and easy to understand."

What do you like best about Gorgias? The interface and how you can easily change a reply via email, chat or social media without exchanging tab, or open a new ticket.

"Gorgias has helped us have a better costumer support!"

What do you like best about Gorgias? It's really user friendly and their customer support helps you make the set-up easier What do you dislike about Gorgias?

"Very User friendly and constantly getting better!"

What do you like best about Gorgias? It's very user-friendly and has tons of features for you to keep track of the statistics of all the agents as well as their workload.

"Customer Service Rep"

What do you like best about Gorgias? The functionality of the program. Friendly site. What do you dislike about Gorgias?

"Great since everything was accessible on gorgias"

What do you like best about Gorgias? It gives me an easy job since every process is already accessible, like creating an order, checking the status of the order and it will allow us to schedule/snooze the customer if we need to do follow-up. It gives us the ability to monitor our survey satisfaction.

"Everything is Gorgias :)"

What do you like best about Gorgias? These training sessions are the perfect length and are self-paced. What do you dislike about Gorgias?