9.6
SpotScore
Gorgias Reviews in September 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
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Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 191-200 out of 497
AU
Anonymous User
06/01/22
"Love Gorgias"
What do you like best about Gorgias? Honestly everything is very helpful. Love that I can create tons of canned responses. My favorite is the 'Urgent' section to attend to these inquiries first.
BR
Brunna R
06/01/22
"I love Gorgias, it is such an easy way to communicate with your customers!"
What do you like best about Gorgias? The email and Instagram features, being able to integrate it with most platforms like returnly. What do you dislike about Gorgias?
BB
Brittany B
06/01/22
"Great Support Desk for our e-commerce business"
What do you like best about Gorgias? I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
JI
John I
05/31/22
"Customer Success Platform Done Right!"
What do you like best about Gorgias? Bringing all of our customer-facing inquiries into one place has helped us out tremendously. We can auto-assign tickets to the correct departments and employees, respond to commonly asked questions using pre-built responses (macros), and auto-close spam-related messages. Whether it's a message through our contact us form or an Instagram conversation, everything flows through Gorgias.
AU
Anonymous User
05/31/22
"Great Tool for Ticket Automation"
What do you like best about Gorgias? Easy to create rules that can auto-respond to certain ticket types. What do you dislike about Gorgias?
AA
Avery A
05/31/22
"Best Customer Service Platform Ever!"
What do you like best about Gorgias? Love how it accurately pulls customer's info quickly so we don't have to go digging for it. Also love the macros automated response feature!
JZ
jennifer z
05/31/22
"Best Customer Support platform on the planet!"
What do you like best about Gorgias? We love how you can integrate everything into one location. We no longer need to log into 7 platforms to talk to our customers but can do it all from one spot. The best part- we can see their orders, reach out history, change information, and resolve their concerns in one platform. You can assign tickets to fellow employees. This literally took away the need for multiple employees and made it where we can have 2 people handle it all at a rapid pace to ...
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AU
Anonymous User
05/31/22
"Great for small teams"
What do you like best about Gorgias? Super easy to use and onboard new team members. The ability to tag tickets and report on those tags has been very helpful in actioning on trends in inquiries.
AU
Anonymous User
05/31/22
"mega!"
What do you like best about Gorgias? how easy it is to have all customer communication in the one place What do you dislike about Gorgias?
AU
Anonymous User
05/31/22
"Game Changer"
What do you like best about Gorgias? The macros and order information on the side. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].