9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 191-200 out of 497
BR
Brunna R
06/01/22
"I love Gorgias, it is such an easy way to communicate with your customers!"
What do you like best about Gorgias? The email and Instagram features, being able to integrate it with most platforms like returnly. What do you dislike about Gorgias?
AU
Anonymous User
06/01/22
"Love Gorgias"
What do you like best about Gorgias? Honestly everything is very helpful. Love that I can create tons of canned responses. My favorite is the 'Urgent' section to attend to these inquiries first.
BB
Brittany B
06/01/22
"Great Support Desk for our e-commerce business"
What do you like best about Gorgias? I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
JZ
jennifer z
05/31/22
"Best Customer Support platform on the planet!"
What do you like best about Gorgias? We love how you can integrate everything into one location. We no longer need to log into 7 platforms to talk to our customers but can do it all from one spot. The best part- we can see their orders, reach out history, change information, and resolve their concerns in one platform. You can assign tickets to fellow employees. This literally took away the need for multiple employees and made it where we can have 2 people handle it all at a rapid pace to ...
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SW
Sharon W
05/31/22
"Get it done with Gorgias"
What do you like best about Gorgias? The Gorgias application offers its users a wealth of features to get it done! Features like the Help Center, Self Service, Rules, Macros, and so much more. Integrate your Gorgias application to CheckoutChamp, Shopify, Aircall and so much more.
AU
Anonymous User
05/31/22
"Needs fine-tuning."
What do you like best about Gorgias? The modern look and feel of the platform. Macros + Rules are very easy too add as well. What do you dislike about Gorgias?
AU
Anonymous User
05/31/22
"Great Platform"
What do you like best about Gorgias? Live CHat and being able to assign agents is great What do you dislike about Gorgias?
AU
Anonymous User
05/31/22
"Great for small teams"
What do you like best about Gorgias? Super easy to use and onboard new team members. The ability to tag tickets and report on those tags has been very helpful in actioning on trends in inquiries.
AU
Anonymous User
05/31/22
"Gorgias is Amazing"
What do you like best about Gorgias? Everything is very expedited and intuitive. What do you dislike about Gorgias?
AU
Anonymous User
05/31/22
"mega!"
What do you like best about Gorgias? how easy it is to have all customer communication in the one place What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].