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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 191-200 out of 497

AU

Anonymous User

06/01/22

5 out of 5

"Love Gorgias"

What do you like best about Gorgias? Honestly everything is very helpful. Love that I can create tons of canned responses. My favorite is the 'Urgent' section to attend to these inquiries first.

ÉC

Éloi C

06/01/22

5 out of 5

"Great integration, easy to use, great support"

What do you like best about Gorgias? Having all of our Customer support platforms together in the same app is very convenient, and on top of it the app is great and the developers take care of it.

BR

Brunna R

06/01/22

5 out of 5

"I love Gorgias, it is such an easy way to communicate with your customers!"

What do you like best about Gorgias? The email and Instagram features, being able to integrate it with most platforms like returnly. What do you dislike about Gorgias?

PN

Patrick N

05/31/22

5 out of 5

"Easy to use and a great time saver"

What do you like best about Gorgias? Easy to set up, great automations, it's invaluable to enabling us to stay on top of our customer service What do you dislike about Gorgias?

AU

Anonymous User

05/31/22

5 out of 5

"Great Tool for Ticket Automation"

What do you like best about Gorgias? Easy to create rules that can auto-respond to certain ticket types. What do you dislike about Gorgias?

AU

Anonymous User

05/31/22

5 out of 5

"mega!"

What do you like best about Gorgias? how easy it is to have all customer communication in the one place What do you dislike about Gorgias?

AU

Anonymous User

05/31/22

5 out of 5

"Love this for Shopify stores"

What do you like best about Gorgias? Gorgias is a no-brainer for Shopify stores, has strong integrations and makes it super simple to edit orders within the Gorgias app.

EF

Evan F

05/31/22

5 out of 5

"DIOP Review"

What do you like best about Gorgias? The whole thing is very helpful I wish my actual email worked like it. What do you dislike about Gorgias?

AU

Anonymous User

05/31/22

5 out of 5

"Great for small teams"

What do you like best about Gorgias? Super easy to use and onboard new team members. The ability to tag tickets and report on those tags has been very helpful in actioning on trends in inquiries.

AU

Anonymous User

05/31/22

5 out of 5

"This Platform Brings Your CX to the Next Level"

What do you like best about Gorgias? I love the interface of Gorgias and how easy it is to navigate to each available feature of Gorgias. Being able to see a comprehensive view of the customer, reference pre-written macros, and even snoozing tickets are just some of the few features from Gorgias that I love.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].