Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Always a delight to work with Gorgias!"

What do you like best about Gorgias? Its ability to integrate with several other tools makes it seamless for support agents to know the right context before they respond to questions. Because of this, we are able to personalize our customer service approach to meet our client brands’ specific needs.

"Gorgias compliments our customer service goals"

What do you like best about Gorgias? We like the integrations that Gorgias has with all of the social media platforms. It makes it easier to stay organized. What do you dislike about Gorgias?

"Great experience so far, if you want to build your customer service this is the platform."

What do you like best about Gorgias? Gorgias has all the channels of communication What do you dislike about Gorgias?

"Easy to use and integrate with almost all of our ecomm stack"

What do you like best about Gorgias? Gorgias is very easy to use and to onboad staff quickly. The UI is pretty good as well. Overall I appreciate that it's very easy to integrate with Shopify, Klaviyo, Recharge, etc. among our other applications. It makes day-to-day use for the customer service representatives easier because they're not constantly switching between screens and applications.

"Gorgias review"

What do you like best about Gorgias? How easily accessible it is to contact and communicate with our customers What do you dislike about Gorgias?

"I changed from Zendesk to Gorgias"

What do you like best about Gorgias? The platform is very intuitive and has great functionalities. Aldo neat integration with Shopify, Instagram and Klaviyo that works great.

"Easy to use and very effective"

What do you like best about Gorgias? I like how it integrates and makes it easy to respond to customer queries. What do you dislike about Gorgias?

"Was hoping for more..."

What do you like best about Gorgias? The automated Ticking assigning is a great feature. What do you dislike about Gorgias?

"Absolute Must For High Ticket Volumes"

What do you like best about Gorgias? The different views/segments that you can create in the platform. It is possible to easily autotag tickets so they are placed in the correct segments and allocated to the right support agent/team.

"Great Support Desk for our e-commerce business"

What do you like best about Gorgias? I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.