9.6
SpotScore
Gorgias Reviews in September 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
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Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 181-190 out of 497
AU
Anonymous User
06/07/22
"Easy to use and integrate with almost all of our ecomm stack"
What do you like best about Gorgias? Gorgias is very easy to use and to onboad staff quickly. The UI is pretty good as well. Overall I appreciate that it's very easy to integrate with Shopify, Klaviyo, Recharge, etc. among our other applications. It makes day-to-day use for the customer service representatives easier because they're not constantly switching between screens and applications.
AU
Anonymous User
06/07/22
"Always a delight to work with Gorgias!"
What do you like best about Gorgias? Its ability to integrate with several other tools makes it seamless for support agents to know the right context before they respond to questions. Because of this, we are able to personalize our customer service approach to meet our client brands’ specific needs.
JC
Josephine C
06/07/22
"Would recommend to any e-commerce store looking to scale their CS"
What do you like best about Gorgias? Gorgias is extremely user-friendly and easy to pick up! You can build customize views, automations, tags, and so much more. I work with many e-commerce stores in my role and always recommend them to use Gorgias when they're looking to scale their CS.
AU
Anonymous User
06/07/22
"Great system"
What do you like best about Gorgias? I like seeing my progress throughout the day. What do you dislike about Gorgias?
ZJ
Zera J
06/07/22
"Gorgias compliments our customer service goals"
What do you like best about Gorgias? We like the integrations that Gorgias has with all of the social media platforms. It makes it easier to stay organized. What do you dislike about Gorgias?
BP
Benjamin P
06/06/22
"I changed from Zendesk to Gorgias"
What do you like best about Gorgias? The platform is very intuitive and has great functionalities. Aldo neat integration with Shopify, Instagram and Klaviyo that works great.
BC
Bailey C
06/03/22
"Easy to use and very effective"
What do you like best about Gorgias? I like how it integrates and makes it easy to respond to customer queries. What do you dislike about Gorgias?
AU
Anonymous User
06/02/22
"Was hoping for more..."
What do you like best about Gorgias? The automated Ticking assigning is a great feature. What do you dislike about Gorgias?
DP
Davina P
06/02/22
"Absolute Must For High Ticket Volumes"
What do you like best about Gorgias? The different views/segments that you can create in the platform. It is possible to easily autotag tickets so they are placed in the correct segments and allocated to the right support agent/team.
ÉC
Éloi C
06/01/22
"Great integration, easy to use, great support"
What do you like best about Gorgias? Having all of our Customer support platforms together in the same app is very convenient, and on top of it the app is great and the developers take care of it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].