Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Easy to use and a great time saver"

What do you like best about Gorgias? Easy to set up, great automations, it's invaluable to enabling us to stay on top of our customer service What do you dislike about Gorgias?

"Customer Success Platform Done Right!"

What do you like best about Gorgias? Bringing all of our customer-facing inquiries into one place has helped us out tremendously. We can auto-assign tickets to the correct departments and employees, respond to commonly asked questions using pre-built responses (macros), and auto-close spam-related messages. Whether it's a message through our contact us form or an Instagram conversation, everything flows through Gorgias.

"mega!"

What do you like best about Gorgias? how easy it is to have all customer communication in the one place What do you dislike about Gorgias?

"Love this for Shopify stores"

What do you like best about Gorgias? Gorgias is a no-brainer for Shopify stores, has strong integrations and makes it super simple to edit orders within the Gorgias app.

"This Platform Brings Your CX to the Next Level"

What do you like best about Gorgias? I love the interface of Gorgias and how easy it is to navigate to each available feature of Gorgias. Being able to see a comprehensive view of the customer, reference pre-written macros, and even snoozing tickets are just some of the few features from Gorgias that I love.

"Simple and easy to use"

What do you like best about Gorgias? How straightforward the UI is for the user. Everything feels natural and you don't have to search for anything. What do you dislike about Gorgias?

"Best Customer Support platform on the planet!"

What do you like best about Gorgias? We love how you can integrate everything into one location. We no longer need to log into 7 platforms to talk to our customers but can do it all from one spot. The best part- we can see their orders, reach out history, change information, and resolve their concerns in one platform. You can assign tickets to fellow employees. This literally took away the need for multiple employees and made it where we can have 2 people handle it all at a rapid pace to ...

"Great for small teams"

What do you like best about Gorgias? Super easy to use and onboard new team members. The ability to tag tickets and report on those tags has been very helpful in actioning on trends in inquiries.

"Great Platform"

What do you like best about Gorgias? Live CHat and being able to assign agents is great What do you dislike about Gorgias?

"Needs fine-tuning."

What do you like best about Gorgias? The modern look and feel of the platform. Macros + Rules are very easy too add as well. What do you dislike about Gorgias?