9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 201-210 out of 497
AU
Anonymous User
05/31/22
"Game Changer"
What do you like best about Gorgias? The macros and order information on the side. What do you dislike about Gorgias?
AU
Anonymous User
05/31/22
"Love this for Shopify stores"
What do you like best about Gorgias? Gorgias is a no-brainer for Shopify stores, has strong integrations and makes it super simple to edit orders within the Gorgias app.
EF
Evan F
05/31/22
"DIOP Review"
What do you like best about Gorgias? The whole thing is very helpful I wish my actual email worked like it. What do you dislike about Gorgias?
AA
Avery A
05/31/22
"Best Customer Service Platform Ever!"
What do you like best about Gorgias? Love how it accurately pulls customer's info quickly so we don't have to go digging for it. Also love the macros automated response feature!
AU
Anonymous User
05/31/22
"Central hub for all customer communications, automate, analyse and level up your customer service!"
What do you like best about Gorgias? Ability to pull all customer communication channels into one platform. Very useful for teams managing multiple channels/stores across a number of agents. Further enables cross-working and shared views so that all members of the Customer Service team have insight into on-going customer situations. Constantly improving product offering and regular new features launched. Active community and weekly calls with Gorgias team for various learning opportunities ...
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JI
John I
05/31/22
"Customer Success Platform Done Right!"
What do you like best about Gorgias? Bringing all of our customer-facing inquiries into one place has helped us out tremendously. We can auto-assign tickets to the correct departments and employees, respond to commonly asked questions using pre-built responses (macros), and auto-close spam-related messages. Whether it's a message through our contact us form or an Instagram conversation, everything flows through Gorgias.
AU
Anonymous User
05/31/22
"Great Tool for Ticket Automation"
What do you like best about Gorgias? Easy to create rules that can auto-respond to certain ticket types. What do you dislike about Gorgias?
PN
Patrick N
05/31/22
"Easy to use and a great time saver"
What do you like best about Gorgias? Easy to set up, great automations, it's invaluable to enabling us to stay on top of our customer service What do you dislike about Gorgias?
AU
Anonymous User
05/31/22
"Simple and easy to use"
What do you like best about Gorgias? How straightforward the UI is for the user. Everything feels natural and you don't have to search for anything. What do you dislike about Gorgias?
AU
Anonymous User
05/31/22
"Used Gorgias for Two Months (so far)"
What do you like best about Gorgias? The ability to merge communication between chat, email, and phone. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].