Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Slay"

What do you like best about Gorgias? This was a slay. Loved the slay that this was - Some may even say this slay was gorgeous(get it ha ha ha)! Amazing - boots the boots down big slay. Yay! Love it

"Great System"

What do you like best about Gorgias? I switched from Zendesk to Gorgias and it has been extremely helpful. The extensions with social media are so easy to add in and you never have to leave the Gorgias platform. It is so easy to use and the support is great!

"CX Made Simple"

What do you like best about Gorgias? Ability to auto tag, divide tickets by subject and assignments to team members. What do you dislike about Gorgias?

"Helpful Team and Amazing Platform"

What do you like best about Gorgias? I love how responsive the team at Gorgias is. Whenever I have a question about the features or don't understand something about the tickets, I reach out to Help, and they are there with an answer right away. We previously used Zendesk for our customer support needs, and the experience with Gorgias has been top-notch. I can pull in more information about our customers from all channels and not just email. It has made understanding our customers and what ...

"My experience with Gorgias has been great!"

What do you like best about Gorgias? I love that Gorgias can integrate with Shopify! What do you dislike about Gorgias?

"Gorgias is a great tool"

What do you like best about Gorgias? Possibility of merging customers' profil What do you dislike about Gorgias?

"Efficient workflow!"

What do you like best about Gorgias? Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and being able to see all of the customer's orders within the Gorgias interface. It saves me time from having to jump around from site to site.

"Would recommend to any e-commerce store looking to scale their CS"

What do you like best about Gorgias? Gorgias is extremely user-friendly and easy to pick up! You can build customize views, automations, tags, and so much more. I work with many e-commerce stores in my role and always recommend them to use Gorgias when they're looking to scale their CS.

"Great system"

What do you like best about Gorgias? I like seeing my progress throughout the day. What do you dislike about Gorgias?

"A great customer service centered tool to efficiently assist customers."

What do you like best about Gorgias? The ability to communicate with both customers and coworkers on in all in one place interface. What do you dislike about Gorgias?