9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 171-180 out of 497
AU
Anonymous User
06/15/22
"Slay"
What do you like best about Gorgias? This was a slay. Loved the slay that this was - Some may even say this slay was gorgeous(get it ha ha ha)! Amazing - boots the boots down big slay. Yay! Love it
CB
Christina B
06/14/22
"Great System"
What do you like best about Gorgias? I switched from Zendesk to Gorgias and it has been extremely helpful. The extensions with social media are so easy to add in and you never have to leave the Gorgias platform. It is so easy to use and the support is great!
FR
Fernando R
06/14/22
"CX Made Simple"
What do you like best about Gorgias? Ability to auto tag, divide tickets by subject and assignments to team members. What do you dislike about Gorgias?
BC
Briea C
06/13/22
"Helpful Team and Amazing Platform"
What do you like best about Gorgias? I love how responsive the team at Gorgias is. Whenever I have a question about the features or don't understand something about the tickets, I reach out to Help, and they are there with an answer right away. We previously used Zendesk for our customer support needs, and the experience with Gorgias has been top-notch. I can pull in more information about our customers from all channels and not just email. It has made understanding our customers and what ...
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AU
Anonymous User
06/09/22
"My experience with Gorgias has been great!"
What do you like best about Gorgias? I love that Gorgias can integrate with Shopify! What do you dislike about Gorgias?
AD
Allison D
06/08/22
"Efficient workflow!"
What do you like best about Gorgias? Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and being able to see all of the customer's orders within the Gorgias interface. It saves me time from having to jump around from site to site.
OL
Olesia L
06/08/22
"Gorgias is a great tool"
What do you like best about Gorgias? Possibility of merging customers' profil What do you dislike about Gorgias?
AU
Anonymous User
06/07/22
"Easy to use and integrate with almost all of our ecomm stack"
What do you like best about Gorgias? Gorgias is very easy to use and to onboad staff quickly. The UI is pretty good as well. Overall I appreciate that it's very easy to integrate with Shopify, Klaviyo, Recharge, etc. among our other applications. It makes day-to-day use for the customer service representatives easier because they're not constantly switching between screens and applications.
AR
Arifa R
06/07/22
"Gorgias review"
What do you like best about Gorgias? How easily accessible it is to contact and communicate with our customers What do you dislike about Gorgias?
AU
Anonymous User
06/07/22
"Always a delight to work with Gorgias!"
What do you like best about Gorgias? Its ability to integrate with several other tools makes it seamless for support agents to know the right context before they respond to questions. Because of this, we are able to personalize our customer service approach to meet our client brands’ specific needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].