9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 161-170 out of 497
AU
Anonymous User
06/30/22
"Very user-friendly and organized"
What do you like best about Gorgias? The side menu that categorizes the variations of tickets (DM, email, text, live chat, etc.) is extremely helpful to have it all displayed on one page!
AU
Anonymous User
06/30/22
"Gorgias has been a great help to our company!"
What do you like best about Gorgias? Automation of tickets has been the most helpful for us. It's given our support team hours of their time back and has allowed them more freedom to help customers with harder requests.
EM
Elyse M
06/30/22
"Excellent Customer Service Platform!"
What do you like best about Gorgias? The support they offer to customers is top-notch. The small team is super scrappy and impressive, allowing the ability to add new features & integrations quickly.
AU
Anonymous User
06/30/22
"Amazing product. Our customer service has became seamless since switching to Gorgias"
What do you like best about Gorgias? Shopify integration! It's reduced our time per customer by so much What do you dislike about Gorgias?
CG
Chloe G
06/30/22
"We love Gorgias!"
What do you like best about Gorgias? The simplicity and how you can customise What do you dislike about Gorgias?
AU
Anonymous User
06/30/22
"One stop platform that evolves at speed for modern ecommerce"
What do you like best about Gorgias? All your customer touch points can be fed into one platform, saving your customer service team from having to go in and out of multiple platforms or customers receiving different response times depending on their method of communication.
AU
Anonymous User
06/30/22
"Gorgias is integral to customer service experience"
What do you like best about Gorgias? I like the ability to automate and use Macros the most. What do you dislike about Gorgias?
AU
Anonymous User
06/30/22
"Quick, easy. great customization."
What do you like best about Gorgias? I like the integration of our ecommerce platform, Shopify. What do you dislike about Gorgias?
JR
Jenn R
06/23/22
"Shopify users-this is your best support system around!"
What do you like best about Gorgias? We really love being able to assist our customers via Instagram, Facebook and via email all in one place. It integrates with Shopify so we can see order information without having to change screens!
KV
Kirstyn V
06/16/22
"Best Platform we have found!"
What do you like best about Gorgias? The UX is phenomenal! I also love that they continually add more features, integrations, etc to make it even more streamlined.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].