9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 151-160 out of 497
AU
Anonymous User
07/07/22
"Great support!"
What do you like best about Gorgias? I like how the customer support is always helpful, even when there's a time difference. What do you dislike about Gorgias?
AU
Anonymous User
07/07/22
"Ilija is AMAZING!"
What do you like best about Gorgias? More efficient customer service and able to view everything in one place. This makes my job easier! What do you dislike about Gorgias?
TH
Tyler H
07/07/22
"Gorgias has been one of the best platforms I have worked with in my customer service experience."
What do you like best about Gorgias? Gorgias helps us to respond to our customers in a timely manner, giving them the customer service experience that they deserve. The macros allow us to give us customer the time they need.
AC
Alesha C
07/07/22
"It was a quick easy way to learn gorgias, very informative!"
What do you like best about Gorgias? Video Turtorials were helpful, easy to follow along with the videos to learn how to effectively use gorgias. Will be using this for all future employees to use for training purposes.
AU
Anonymous User
07/07/22
"Gorgias helped our company's customer service by 1000%"
What do you like best about Gorgias? The ticket system is absolutely the best. I love that our team can assign the best person to assist the customer and we're always on top of what's going on in terms of customer service.
NA
Natalie A
07/07/22
"Timesaving Gem!"
What do you like best about Gorgias? I love that I no longer have to go into our system to check a customer's order information- it is right at my fingertips within Gorgias. Another big perk is the level of automation. Tickets are auto-assigned, rules are set, and macros/templates are there to make our lives so much easier.
AU
Anonymous User
07/07/22
"Easy to use, lots of features"
What do you like best about Gorgias? There's a lot that you can do and a lot of resources to learn how to use What do you dislike about Gorgias?
MJ
Michelle J
07/07/22
"Gorgias is Great!"
What do you like best about Gorgias? I like the integrations with Shopify, YOTPO, and the other features it offers. The macros are great and are so much easier to use than what we were using previously!
FG
flynn g
07/07/22
"Easy to use"
What do you like best about Gorgias? All of the features are very helpful, sa What do you dislike about Gorgias?
MG
Molly G
07/01/22
"Super friendly helpdesk tool for small and scaling teams!"
What do you like best about Gorgias? Super friendly user interface! It was easy to get set up and started and the solution integrates well with the Shopify ecosystem.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].