Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Gorgias has been one of the best platforms I have worked with in my customer service experience."

What do you like best about Gorgias? Gorgias helps us to respond to our customers in a timely manner, giving them the customer service experience that they deserve. The macros allow us to give us customer the time they need.

"Very Good Choice"

What do you like best about Gorgias? Gorgias has scaled with us and the features provided have been impactful in helping our company make strategic decisions. By far I love looking at all the metrics to understand what's happening within my portion of the business.

"Ilija is AMAZING!"

What do you like best about Gorgias? More efficient customer service and able to view everything in one place. This makes my job easier! What do you dislike about Gorgias?

"It was a quick easy way to learn gorgias, very informative!"

What do you like best about Gorgias? Video Turtorials were helpful, easy to follow along with the videos to learn how to effectively use gorgias. Will be using this for all future employees to use for training purposes.

"Timesaving Gem!"

What do you like best about Gorgias? I love that I no longer have to go into our system to check a customer's order information- it is right at my fingertips within Gorgias. Another big perk is the level of automation. Tickets are auto-assigned, rules are set, and macros/templates are there to make our lives so much easier.

"Top Notch Live Chat and Support Shopify Tool!"

What do you like best about Gorgias? easy to implement, no friction, Shopify customer and product data integrate directly making it easier to solve problems for customers in the chat.

"Great support!"

What do you like best about Gorgias? I like how the customer support is always helpful, even when there's a time difference. What do you dislike about Gorgias?

"Gorgias is Great!"

What do you like best about Gorgias? I like the integrations with Shopify, YOTPO, and the other features it offers. The macros are great and are so much easier to use than what we were using previously!

"Easy to use, lots of features"

What do you like best about Gorgias? There's a lot that you can do and a lot of resources to learn how to use What do you dislike about Gorgias?

"Super friendly helpdesk tool for small and scaling teams!"

What do you like best about Gorgias? Super friendly user interface! It was easy to get set up and started and the solution integrates well with the Shopify ecosystem.