9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
Effortlessly manage customer interactions and relationships.
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 121-130 out of 497
AU
Anonymous User
07/14/22
"The platform is very efficient and its various integrations are useful for any CS agent."
What do you like best about Gorgias? The upsides for me especially are the Shopify integrations. What do you dislike about Gorgias?
AU
Anonymous User
07/14/22
"Gorgias, The Next Best Thing"
What do you like best about Gorgias? I like how Gorgias is specifically designed for ecommerce merchants. The integration with Shopify enables me to provide excellent customer support in a seamless manner with leaving the ticket.
AU
Anonymous User
07/14/22
"The platform is very efficient and its various integrations are useful for any CS agent."
What do you like best about Gorgias? The upsides for me especially are the Shopify integrations. What do you dislike about Gorgias?
AU
Anonymous User
07/14/22
"Great tools, Lots of power, Under performing ...... But updates keep coming!"
What do you like best about Gorgias? So many great tools and automation, just really unrefined on the execution. Think Apple Vs Android. Som many tools but raw and unrefined.
AU
Anonymous User
07/14/22
"Really great to use. Love the amount of integration and easy platform crossing."
What do you like best about Gorgias? Most helpful would be the notifcations recived when a ticket is assigned to you. Being able to make edits to an order from a tickets is also very handy. I also love being able to see other platforms, for example yotpo and trustpilot in a view.
RC
Rachel C
07/14/22
"My Gorgias Experience"
What do you like best about Gorgias? I have a few favourite features of Gorgias, some of which I never even knew were possible. Such as Integrations (especially with Shopify/Slack and FAQ's), the Macro function, being able to add emoji's next to categories such as social etc., the snooze functions and the help centre (which combines with our website FAQ's).
AU
Anonymous User
07/14/22
"Très pratique !"
What do you like best about Gorgias? L'ajout de nouvelles fonctionnalités, une facilité à utiliser les outils et un centre d'aide bien complet What do you dislike about Gorgias?
DS
Dina S
07/14/22
"Enjoying Gorgias"
What do you like best about Gorgias? Gorgias is super user friendly and trainable. It takes me 1 hour max to train an employee on the basics. Also the macro feature has become much more intuitive which is great.
RC
Rachel C
07/14/22
"My Gorgias Experience"
What do you like best about Gorgias? I have a few favourite features of Gorgias, some of which I never even knew were possible. Such as Integrations (especially with Shopify/Slack and FAQ's), the Macro function, being able to add emoji's next to categories such as social etc., the snooze functions and the help centre (which combines with our website FAQ's).
FB
francesca b
07/14/22
"i love it!"
What do you like best about Gorgias? A quick way to respond, live chat integration What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].