spotsaas-logo
Get Listed

9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

Add to compare

Starts from $10

Request a Quote

Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 121-130 out of 497

KB

Keeley B

07/14/22

4 out of 5

"Innovative Platform that's Changing how we Manage our Service for the Better"

What do you like best about Gorgias? The sidebar is very helpful as it gives you an overview of what your teams are working on and which channels are the busiest.

RC

Rachel C

07/14/22

4 out of 5

"My Gorgias Experience"

What do you like best about Gorgias? I have a few favourite features of Gorgias, some of which I never even knew were possible. Such as Integrations (especially with Shopify/Slack and FAQ's), the Macro function, being able to add emoji's next to categories such as social etc., the snooze functions and the help centre (which combines with our website FAQ's).

TB

Tom B

07/14/22

4.5 out of 5

"An excellent way to manage communication with Shopify customers"

What do you like best about Gorgias? Access to key order information from within Gorgias What do you dislike about Gorgias?

FB

francesca b

07/14/22

4.5 out of 5

"i love it!"

What do you like best about Gorgias? A quick way to respond, live chat integration What do you dislike about Gorgias?

AU

Anonymous User

07/14/22

4.5 out of 5

"Très pratique !"

What do you like best about Gorgias? L'ajout de nouvelles fonctionnalités, une facilité à utiliser les outils et un centre d'aide bien complet What do you dislike about Gorgias?

AU

Anonymous User

07/14/22

4 out of 5

"The platform is very efficient and its various integrations are useful for any CS agent."

What do you like best about Gorgias? The upsides for me especially are the Shopify integrations. What do you dislike about Gorgias?

AU

Anonymous User

07/14/22

4 out of 5

"Great tools, Lots of power, Under performing ...... But updates keep coming!"

What do you like best about Gorgias? So many great tools and automation, just really unrefined on the execution. Think Apple Vs Android. Som many tools but raw and unrefined.

AU

Anonymous User

07/14/22

3.5 out of 5

"Really great to use. Love the amount of integration and easy platform crossing."

What do you like best about Gorgias? Most helpful would be the notifcations recived when a ticket is assigned to you. Being able to make edits to an order from a tickets is also very handy. I also love being able to see other platforms, for example yotpo and trustpilot in a view.

RC

Rachel C

07/14/22

4 out of 5

"My Gorgias Experience"

What do you like best about Gorgias? I have a few favourite features of Gorgias, some of which I never even knew were possible. Such as Integrations (especially with Shopify/Slack and FAQ's), the Macro function, being able to add emoji's next to categories such as social etc., the snooze functions and the help centre (which combines with our website FAQ's).

AU

Anonymous User

07/14/22

4 out of 5

"The platform is very efficient and its various integrations are useful for any CS agent."

What do you like best about Gorgias? The upsides for me especially are the Shopify integrations. What do you dislike about Gorgias?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].