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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 111-120 out of 497

AU

Anonymous User

07/17/22

5 out of 5

"Great platform - easy to use!"

What do you like best about Gorgias? Gorgias is very user-friendly and easy to use! I appreciate the help center and beginner course to learn the platform. One of the best things is the simplicity and how straightforward the platform is.

SM

Sean M

07/15/22

5 out of 5

"Great Onboarding Experience!"

What do you like best about Gorgias? Simple & easy to use interface and training material is excellent. What do you dislike about Gorgias?

SM

Sean M

07/15/22

5 out of 5

"Great Onboarding Experience!"

What do you like best about Gorgias? Simple & easy to use interface and training material is excellent. What do you dislike about Gorgias?

AU

Anonymous User

07/15/22

4 out of 5

"A useful tool for responding to customers"

What do you like best about Gorgias? The ability for all contact channels to be in one place What do you dislike about Gorgias?

AU

Anonymous User

07/15/22

4 out of 5

"A useful tool for responding to customers"

What do you like best about Gorgias? The ability for all contact channels to be in one place What do you dislike about Gorgias?

DS

Dina S

07/14/22

4.5 out of 5

"Enjoying Gorgias"

What do you like best about Gorgias? Gorgias is super user friendly and trainable. It takes me 1 hour max to train an employee on the basics. Also the macro feature has become much more intuitive which is great.

AU

Anonymous User

07/14/22

4 out of 5

"Great tools, Lots of power, Under performing ...... But updates keep coming!"

What do you like best about Gorgias? So many great tools and automation, just really unrefined on the execution. Think Apple Vs Android. Som many tools but raw and unrefined.

KB

Keeley B

07/14/22

4 out of 5

"Innovative Platform that's Changing how we Manage our Service for the Better"

What do you like best about Gorgias? The sidebar is very helpful as it gives you an overview of what your teams are working on and which channels are the busiest.

AU

Anonymous User

07/14/22

4.5 out of 5

"Gorgias, The Next Best Thing"

What do you like best about Gorgias? I like how Gorgias is specifically designed for ecommerce merchants. The integration with Shopify enables me to provide excellent customer support in a seamless manner with leaving the ticket.

DM

Dave M

07/14/22

4.5 out of 5

"Versatile platform with great support!"

What do you like best about Gorgias? Gorgias seems to be growing at the same rate our company is. As we find ourselves needing new features, Gorgias seems to be implementing them, or if not, they usually are working on it!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].