GoodData Reviews in June 2026: User Ratings, Pros & Cons

Indeed Good Data

What do you like best? We are able to pull all data we need using existing metrics and also create new ones. Its easy to setup dashboard. Employes without much experience can easly use created reports. I find speed as a good advantage of this system comparing to some other solutions we used, as well as export and embed opportunities What do you dislike? Can't just copy paste recepies. have to reproduce every report choosing from scratch every attribute and metrics. When gooddata is ...

Easy to use

What do you like best? Easy to use and able to find the data you need easily. What do you dislike? That is is going to be sunsetted. I appreciate the features. What problems are you solving with the product? What benefits have you realized? Solving the problem of finding the correlation between chats and contact drivers.

A powerful and easy to use tool

What do you like best? The thing I like most about gooddata is how intuitive it is to build a nuanced report, and construct dashboards. What do you dislike? Some metrics (at least the way the data model is constructed in ZD) can be a little obtuse to build around. What problems are you solving with the product? What benefits have you realized? We currently use gooddata primarily in Zendesk insights in order to monitor the performance of our contact center and insure that our ...

Nice way to build dashboards and watch KPIs

What do you like best? I have used a lot of data management systems over the years. GoodData, linked to our Zendesk account, has provided a fairly simple way to collect customer data and report on our agents' performance. What do you dislike? I am sad that GoodData won't work with Zendesk next year! What problems are you solving with the product? What benefits have you realized? I have been able to build a host of customized dashboards to view and track our customer service ...

Perfect insights for analysis

What do you like best? 1. The capability of GoodData to create reports with so many attributes. 2. Flexibility to drill down further on a report for detailed analysis. 3. Creation of reports using "What" and "How" formula. 4. Sharing and scheduling of report within the organization What do you dislike? 1. Unavailability of realtime data while using with Zendesk (There is a delay of one day/half day) in getting the data refreshed 2. Column width of a report has to be manually ...

A hassle-free tool and comprehensive source of data.

What do you like best? I can maneuver how my reports look like by creating a dashboard in Good Data. What do you dislike? I can't see any downside of it, it's real-time reporting. What problems are you solving with the product? What benefits have you realized? It's amazing! It helps internal communication within the organization. To report on existing problem that affect operations of the business.

Takes some time to learn how to use GoodData, but once it is learned it's easy to use.

What do you like best? the multiple ways I can layout reports and the data structures. What do you dislike? It was confusing to learn compared to other tools What problems are you solving with the product? What benefits have you realized? It is helpful because I can easily see how our team is tracking month by month and quarter by quarter to see trends in our service. We were able to show the improvement in customer experience for a new product related to the number of support ...

Gets the job done

What do you like best? For the last 3 years I've been a constant user of GoodData with our Zendesk account. As a powerful tool it already is, one can access to all possible combination of details from tickets. I can personalize metrics and distribute reports easily to members of my organization. Exporting information is easy, either by downloading a csv or an image of a chart. I've never had issues with the format of my data when downloaded from the platform. I love that if one makes a ...

Mediocre Experience

What do you like best? I do like being able to build custom metrics, but it seems to handle large data amounts very poorly and will often just freeze instead of providing any useful error. What do you dislike? That the language used is proprietary which can be problematic when trying to find info to build metrics, also support is terrible. Gooddata says talk to Zendesk, Zendesk says talk to GoodData. Nobody taking responsibility (although with enough kicking and screaming Zendesk ...

GoodData gets the job done but has a lot of room for improvement

What do you like best? Customizable dashboards and reports that allow you to slice and dice data What do you dislike? Old looking UI and reports don't look very attractive Recommendations to others considering the product: GoodData will provide basic reports but the UI is clunky What problems are you solving with the product? What benefits have you realized? Track top support volume drivers