GoodData Reviews in June 2026: User Ratings, Pros & Cons

Visual dashboards via easily personalizable reports

What do you like best? Reports are easy to personalize Most of the required metrics, attributes are already available Automatic email function Integration with Power BI What do you dislike? Difficulty in setting up automatic email flow to people not having Zendesk access Would be good to have direct support from Zendesk also on Good Data What problems are you solving with the product? What benefits have you realized? Reporting on all contact channels from one central ...

Important Tool in Better Understanding Critical Business Metrics

What do you like best? GoodData has excellent integration with Zendesk (which is our primary use case). The integration is seamless and allows us to create custom reporting that brings attention to the areas of our business that we are needing to ensure are where we need them to be. They also have great support in my experience. Any time I have needed assistance in understanding or effectively presenting my data, they have been there to help. What do you dislike? It's not their fault, ...

Solid cloud-based reporting and data analytics

What do you like best? MAQL, GoodData's querying language, is robust and terrific for those already exposed to SQL syntax. What do you dislike? Initial ease-of-use for setting up pipelines using ETL processes can feel tedious. In part this is due to the deprecation of CloudConnect and so there's a mix of old and new resources in GoodData's documentation. Recommendations to others considering the product: With Zendesk rolling out it's move to BIME/Explore, don't forget the ...

Just a thought

What do you like best? The availability of the information and how it is preserved Difficult and few youtube videos from other users that you can learn from. Online collaboration seems not at par as others. What do you dislike? Resources was too small for the platform Recommendations to others considering the product: I dont have any recommendations. I think better social media presence. What problems are you solving with the product? What benefits have you realized? Not ...

GoodData Provides Visibility

What do you like best? I like the metrics explorer and the ability to create custom metrics. Building dashboards with all of the pertinent data you need allows for easy trend analysis and reporting to leadership. What do you dislike? It can be very cumbersome trying to display different charting on the same report. You need to save each visualization of the report as it's own unique report. This can take some time. Ex: If I want to see a pie chart, a table, and a total roll-up count, ...

Everything

What do you like best? The SQL type language Good Data uses allows me the level of customization I need. The scheduling of reports has really streamlined the experience with stakeholders. At any given time I have over 100 custom reports with over 1000 custom metrics being distributed to 100s of individuals at multiple companies. The service has become so integral to what I do that I honestly do not know what I would do if I had to move to a different service. What do you dislike? ...

Very easy to use and make dashboards

What do you like best? The ease of making a report and then making a dashboard which can be automated. Due to this we have made hourly dashboards which tell us the trends in the tickets thus helping us reduce tickets, increase CSAT and increase efficiency What do you dislike? Graphs can be more modern and colorful as the current one looks little outdated What problems are you solving with the product? What benefits have you realized? Hourly reports have helped us reduce tickets, ...

Good Data help me in knowing my team metrics, inturn increase the productivity

What do you like best? Good data being part of Insights in Zendesk, help me to fetch the team metrics, which gives us a track of the team performance, inturn enhance our productivity. I am a fan of the ability to create our own reports and dashboards and view the metrics What do you dislike? I would love to see the ability of default views being shared, for now, my team faces the difficulty of creating their own views which is redundant work. I see that Zendesk is coming up with new ...

Love the ability to customize, but integration and metric availability is a small downfall.

What do you like best? I love the ability to customize metrics and reports. I did have quite a few issues at the beginning of my reporting, but with time, I have developed the knowledge and skill to function easily in the program. My company has now become mostly reliant on information that I can provide based on information obtained in GoodData. What do you dislike? Some metrics/reporting are unavailable, this is mostly caused by issues in what incoming information is available. This ...

User Friendly insights and data

What do you like best? The provided metrics simplicity and is user friendly. Visibly appealling. What do you dislike? A little difficult to create reports from scratch. Recommendations to others considering the product: If it can be integrated into Zendesk or a ticketing tool, it provides a powerful analytical insight to daily operations. What problems are you solving with the product? What benefits have you realized? Company Metrics and Reporting, accuracy and data is ...