GoodData Reviews in June 2026: User Ratings, Pros & Cons

GoodData is good but can be improved

What do you like best? It is easy to use this program. Very nice! What do you dislike? it takes forever for the site to load when switching to different reports/pages. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? i am able to use gooddata to track team KPIs and historical ticket data.

GoodData it is an excellent tool to manage your data and drive decisions based on it.

What do you like best? The tools allow you to create a huge number of reports and dashboards based on your team needs. It's very easy to use and if by any chance you don't know how to do something Zendesk has an amazing help center that can answer almost all your questions. What do you dislike? Not every company can afford to have GoodData What problems are you solving with the product? What benefits have you realized? We are tracking productivity, this has helped us to boost ...

The way to Success

What do you like best? Ever since we implemented the automated reporting provided by GoodData, our team has grown in self-service best practices that have allowed them to provide a better experience to our customers. It has also allowed us to better understand what made our experience a good or a bad one allowing us to implement changes our customers wanted to see and adding value to their experiences. What do you dislike? Creating reports is sometimes hard to understand. With varying ...

Good Data the new arrival

What do you like best? The presentation OSI layer have a good resources uses in the complete app team What do you dislike? many tutorials can be added to make the experience more adaptative to the various user types. Recommendations to others considering the product: a good tool to have data in a good fashion and a good interface What problems are you solving with the product? What benefits have you realized? the benefits are the data information ready to inform and take ...

GoodData has good data.

What do you like best? GoodData is very flexible yet easy to understand and work with. What do you dislike? There isn't much that I don't like about the app. It really does everything it needs to. Recommendations to others considering the product: Make it easier to piece together custom reports. What problems are you solving with the product? What benefits have you realized? GoodData helps us to understand where we need to focus our efforts.

GoodData via Zendesk Support

What do you like best? I like how easy it is to build reports. You can fine-tune your data with many filters on the same search. Can also add custom variables when creating reports. What do you dislike? The limited width when creating a dashboard. Recommendations to others considering the product: GoodData has a good break down of objects that you can add into a reporting dashboard. It's easier to use then Zendesk's new internal product they are now offering. What problems ...

GoodData is easy to use and has a metric for everything we need

What do you like best? GoodData is pretty intuitive and has always been easy to use, whether I am looking at qualitative or quantitative data. The dashboards are clean and can be customized for any data need. The dashboards and reports sections are great for what I need to see - you can either look at pre-made categories or create your own folders for easy finding of metrics that you create on your own or use often. I find that creating different dashboards is simple and you can add ...

I would likely recommend GoodData

What do you like best? It's easy to build reports with GoodData and the building of Dashboards is a great experience What do you dislike? That GoodData will no longer be the default way to do reporting in Zendesk Recommendations to others considering the product: Exporting reports to xls is a great idea as you can manipulate data in Excel nicely. What problems are you solving with the product? What benefits have you realized? I have personally used GoodData for years and ...

Good reporting tool

What do you like best? It is customisable where you can create your own custom matrics. Its got plenty of built-in reports. What do you dislike? Its a bit complex when come to create custom reports and matrics also less documentation and tutorials available within the platform Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? Reporting on internal KPIs Reporting on customer tickets

Analytics at your fingertips!

What do you like best? Easily setup a report by choosing What, How and Filters! What do you dislike? It is hard to compare different date data sets. Tickets Created vs. Tickets Solved will not use the same dates rather it handles them as two distinct data sets thus forcing two charts where one is desired. What problems are you solving with the product? What benefits have you realized? I have created thousands of reports and the ease of creating reports and dashboards goes a long ...